Specialist, Change Management

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At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• Fully paid medical, dental and vision coverage from your first day

• a health care spending or wellness spending account

• a p remium defined benefit pension plan

• three personal days and two float days annually

• three weeks' vacation to start (for individual contributors), increasing to four weeks after two years

• c areer development opportunities

• a collaborative values-based team culture

• a wellness program

• a hybrid working model

• p articipation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

Reporting to the Manager, eReferral Deployment Team; the Change Management Specialist will play a key role in the successful implementation and adoption of the eReferral technology in the Ontario Health region. The Change Management Specialist will apply a structured change management approach and methodology to support primary care and specialists in the adoption of the eReferral technology in a variety of healthcare settings. The individual selected will need to build and support numerous stakeholder relationships and work with and learn from change management supports within the eServices program to ensure a successful implementation in Ontario Health region. It will also be important to ensure alignment of work with local digital health priorities so as to not introduce competing models of change.

Here is what you will be doing:

• Primary point of contact for primary care physicians and specialists using the eReferral solution in the Ontario Health region including solo practitioners, family health teams, family health organizations, and others;

• Work with the eServices Program Office Change Management Lead to apply a structured change management approach and methodology to support eReferral adoption;

• Work with the eServices Program Office Benefits Realization Lead to produce reporting and data analytics to support the overall adoption of eReferral;

• Provide on-job support and formal training to primary care physicians and specialists;

• Work closely with primary care and specialists to strengthen their capacity on e-referral, data analysis and data use;

• Be an active and visible coach to clinicians and stakeholders;

• Work with primary care, specialists and the eServices program team to create workflows and manage measurement systems to track adoption, utilization and proficiency of users;

• Identify potential risks, points of resistance, performance gaps and develop appropriate mitigation activities. Work with partners to remove barriers to change;

• Work with the eServices Benefits Realization program team to support evaluation to capture the organizational and clinical value of eServices and eReferral;

• Maintain information exchange and collaboration with the eServices Program Change Management Lead and Change Management team to ensure local referral strengthening activities complement the broader program vision;

• Support eServices participation agreement sign off;

• Document lessons learned and present findings in a logical and easy-to-understand manner;

• Create and enable reinforcement mechanisms and celebrations of successes;

• Other duties as assigned.

Here is what you will need to be successful:

Education and Experience

• University degree in Healthcare Administration, Business Administration or a related discipline;

• Change Management Professional certification preferred;

• Minimum of 5 years of experience supporting digital health initiatives or within a health care capacity;

• Previous experience with enabling technologies and digital health within Ontario;

• Experience in data reporting and management;

• Prior experience in evaluation or research an asset;

• Strong communication skills (written and oral);

• Excellent active listening and interpersonal skills;

• Strong ability to pay attention to detail;

• Excellent relationship building, collaboration, and engagement skills, including conflict resolution, negotiation and mediation;

• Ability to manage frequent demands of multiple stakeholders;

• Able to work effectively with a diverse group of clinical and non-clinical stakeholders ;

• Ability to work in a diverse and fluid working environment recognizing that different opinions and backgrounds can bring strength to the tasks at hand;

• Demonstrated experience quickly building and maintaining effective and productive working relationships in complex, multi-stakeholder healthcare environments;

• Experience in an Ontario Health region or a legacy LHIN is an asset.

Knowledge and Skills

• A solid understanding of clinical processes (primary, acute and community care);

• Well-developed understanding of the impact of technology on patient service delivery;

• Proficient in SharePoint, Microsoft Office, Microsoft Project;

• Knowledge of provincial and local health-care priorities, initiative, and issues;

• Knowledge of technologies employed in primary healthcare an asset;

• Knowledge of Ontario Health region business strategies, objectives, priorities and programs, and related communications priorities and plans;

• Knowledge and understanding of the Ontario Health region stakeholders as well as overall issues and priorities within the healthcare sector;

• Detailed knowledge of Ontario Health region administrative practices, policies and procedures, especially around confidentiality and release of information.

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Location: Belleville, Ontario (currently hybrid; subject to change)

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All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email and a member of the team will connect with you within 48 hours.