Retail Associate
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Position Summary
The Retail Sales Associate supports the day-to-day operations of the retail store by providing exceptional customer service, processing sales transactions, merchandising products, maintaining a clean and safe shopping environment, and assisting with general store operations. This position contributes to a positive customer experience while ensuring efficient and effective retail operations.
Reporting to the Retail Supervisor , the Retail Sales Associate works collaboratively with team members to support store goals and provide excellent service to customers and donors.
Duties & Responsibilities
- Provide friendly, professional customer service and assist customers with product selection and inquiries.
- Process cash, debit, and credit card transactions accurately.
- Balance cash drawer and complete opening and closing procedures as assigned.
- Receive, price, stock, and merchandise products on the sales floor.
- Maintain attractive product displays and ensure merchandise is organized.
- Assist customers with purchases, pickups, and general store information.
- Safely move and load furniture and other merchandise using proper lifting techniques and equipment.
- Inspect merchandise before it is placed on the sales floor.
- Maintain the cleanliness of the sales floor, cash area, warehouse, and surrounding work areas.
- Follow health and safety policies and procedures, including the use of required personal protective equipment.
- Work collaboratively with team members to ensure efficient daily store operations.
- Perform other duties as assigned.
Education & Experience
- High school diploma or equivalent.
- Previous customer service experience required.
- Retail sales experience is considered an asset.
- Experience operating a point-of-sale system and handling cash transactions is an asset.
- Experience working in a fast-paced retail environment is preferred.
Knowledge Skills & Abilities
- Excellent customer service and interpersonal skills.
- Strong verbal communication skills.
- Basic computer skills and ability to learn retail software and point-of-sale systems.
- Strong organizational skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
- Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
- Ability to safely lift and move up to 50 lbs.
- Ability to stand, walk, bend, and perform physical work throughout the workday.
- Ability to wear steel-toe footwear as required.
- Flexibility to work a variety of shifts, including evenings and weekends.
- Ability to obtain and maintain a satisfactory criminal record check.
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