Service Delivery Manager
2 weeks ago
Service Delivery Manager – Pythian Join Pythian as a Service Delivery Manager. Pythian is a global leader in database and analytics services, helping organizations for digital transformation and operational excellence. Why Pythian Pythian is an innovative company founded in 1997 that delivers advanced analytics, AI, cloud, and data services to mid‑ and large‑sized businesses. What will you be doing? Customer Relationship Management – Serve as the primary point of contact for customers, conduct Quarterly Business Reviews, translate Pythian’s services into business value. Service Delivery Oversight – Oversee end‑to‑end delivery, develop strategies, monitor progress, ensure compliance with scope, schedule, budget, and collaborate with Project Managers. Resource Management – Partner with technical team managers for resource allocation, forecast requirements, and address constraints. Quality & Performance Management – Monitor KPIs and SLAs, manage budgets, optimize margins, and drive continuous improvement. Cross‑functional Team Leadership – Coordinate with technical teams across practices to deliver high‑quality services aligned with client requirements and SLAs. Service Quality Assurance – Define and monitor KPIs and SLAs, identify areas for improvement and implement process enhancements. Financial Management – Develop and manage budgets, ensure customer margin optimization. Risk Management – Identify risks, develop mitigation strategies, handle escalations and critical issues. Documentation & Reporting – Maintain documentation, generate performance and customer reports, provide delivery reports. Continuous Improvement – Foster culture of continuous improvement within the service delivery team. Customer Account Growth – Work with Account Managers to expand within the customer’s environment. What do we need from you? Strong background in Customer Experience and project/change management practices. Problem‑solving and strategic thinking skills. ITIL certification (or equivalent). Positive, collaborative attitude. Technical IT experience: Public Cloud, QA, Software Development, DBA. Experience leading senior resources and managing a PMO at enterprise level. Strong influence and persuasion skills at all levels, including C‑level. Risk management, governance, compliance background. Understanding of PLC, SDLC, Agile (Scrum, Kanban). Experience driving cost efficiencies across complex programs. Optional PMP, Prince2, Lean/Six Sigma certifications. Bachelor’s degree in Computer Science/Engineering or related discipline (preferred). 10+ years of managing large strategic initiatives; 5+ years working with senior management. Familiarity with Azure, AWS, Google, OpenStack, IaaS/PaaS/SaaS. Excellent communication and stakeholder management skills. Self‑motivated and able to thrive in a fast‑paced environment. What do you get in return? Competitive total rewards package with annual bonus. Training allowance, professional development days, conference participation, certifications. Remote work from home, no daily commute; location anywhere in the US or Canada. All equipment for remote work: laptop and workspace budget. Community and volunteer opportunities. Hiring Disclaimer The successful applicant will need to fulfill the requirements necessary to obtain a background check. Accommodations are available upon request for candidates participating in any aspect of the selection process. We may use AI tools to support parts of the hiring process, but final hiring decisions are made by humans. #J-18808-Ljbffr
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Service Delivery Manager
21 hours ago
, , Canada Fujitsu Full timeJoin to apply for the Service Delivery Manager role at Fujitsu The Service Delivery Manager has primary operating performance responsibility for the Contractual Services with the client customer, and will ensure that all Services, Delivery commitments and Deliverables required under the Contractual Agreement are provided to the client in accordance with the...
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Service Delivery Manager
7 days ago
, AB, Canada Fujitsu Full timeRole Purpose The Service Delivery Manager has primary operating performance responsibility for the Contractual Services with the client customer, and will ensure that all Services, Delivery commitments and Deliverables required under the Contractual Agreement are provided to the client in accordance with the Agreement. This includes negotiation,...
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Service Delivery Manager
3 weeks ago
, AB, Canada Pythian Full timeJoin to apply for the Service Delivery Manager role at Pythian Why Pythian At Pythian, we are experts in strategic database and analytics services, driving digital transformation and operational excellence. Pythian, a multinational company founded in 1997, built a reputation for solving tough data challenges and helped clients move from on‑premises to...
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Director, Managed Services
2 weeks ago
, , Canada Messagepoint Full timeA leading SaaS provider is seeking a Director, Managed Services to oversee service delivery operations and ensure client satisfaction. The role demands strong leadership with over 10 years of experience in service delivery and proven success in managing multi-client operations. Located in Canada, this position is strategic and hands-on, focusing on...
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Information Technology Service Delivery Manager
4 weeks ago
Canada TECEZE Full timeIT Service Delivery Manager Position Overview We are seeking an experienced IT Service Delivery Manager with a strong background in managing and delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace Services, and Cybersecurity solutions . The ideal candidate will be responsible for ensuring the seamless delivery of IT services to...
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Cloud Services Delivery Manager
3 weeks ago
, , Canada SAS Full timeJoin to apply for the Cloud Services Delivery Manager role at SAS We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence and questions into answers. If you’re looking for a dynamic, fulfilling career with flexibility and a world‑class employee experience, you’ll find...
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Senior Manager, Service Delivery
3 days ago
, ON, Canada Valued Connections Healthcare Full timeOverview Valued Connections Healthcare is looking to recruit talented, dedicated senior leadership volunteers. Job Title: Senior Manager, Service Delivery / Director – Service Delivery Volunteer Reports to: Vice President of Governance Office: Maureen Campisano, Service Delivery Branch Employment Type: 15 hours a week, volunteer. Position Summary The...
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Delivery Service Manager
4 weeks ago
, , Canada ABC Supply Co. Full timeIf you’re a logistics professional looking to advance your career with a nationally established company, look no further. At ABC Supply, America’s largest wholesale distributor of exterior and interior building products, the Delivery Services Manager schedules and routes product deliveries, coordinates fleet maintenance, updates customers on delivery...
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Delivery Manager
5 days ago
, , Canada TALTEK | TALENT in TECHNOLOGY Full timeDelivery Manager – Permanent (Hybrid, Montreal) TALTEK is looking to fill the following position for one of its clients: a dynamic Delivery Manager to work with other Delivery Managers and Scrum Masters supporting a globally distributed Product & Engineering organization. The role delivers value to end users of our various products and requires an agile...
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Service Delivery Manager: Security Services
3 days ago
, ON, Canada RHEA Canada Full timeService Delivery Manager: Security Services Are you looking for a new opportunity in a fast-moving global company with a family feel? A job where you could have an impact? RHEA is looking for a Service Delivery Manager, Security Solutions to add to RHEA’s growing Security Solutions team. The Service Delivery Manager, Security Solutions (SDM/Security...
