Campus Member Support Agent
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Deliver front-line member support on campus through phone, email, chat, and walk-in service. Apply strong communication and problem-solving skills.
As a Campus Support Agent with People Corporation, you will support plan members across in-person services and multiple channels. You will answer non-claim inquiries, explain benefits programs, and assist with enrolment, registration, coverage, and claims processes. Accurate documentation and appropriate escalation support consistent service delivery.
Key Responsibilities:
- Respond to member inquiries across walk-in, phone, email, and chat
- Educate members about insurance, wellness, and preferred providers
- Support enrolment, registration, coverage, and claims processes
- Document member interactions accurately in CRM systems
- Escalate complex issues to appropriate departments
Requirements:
- College diploma, bachelor's degree, or equivalent
- Previous benefits, insurance, customer service, or administration experience preferred
- Strong customer service and relationship-building skills
- Excellent verbal, written, and presentation skills
- Basic proficiency with Microsoft Suite
Use member support, communication, and problem-solving skills to deliver accessible campus services for People Corporation plan members.
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