Personal Support Worker

This Opportunity:

March of Dimes Canada Attendant Care Programs are based on the philosophy of consumer-directed care. The Personal Support Worker (Internally known as Support Service Attendant) provides personalized support according to each consumer's individual care plan and unique needs.

The SSA is a direct care provider responsible for assisting consumers with activities of daily living, which may be of a personal or intimate nature. The SSA works closely with consumers to support their independence, dignity, and well-being.

Wage: $19.24 per hour. This position is eligible for the temporary $3.00 per hour Ontario government wage enhancement for hours spent directly supporting clients.

Hours: up to 25 hours per week

Schedule: 7:00 a.m. - 5:30 p.m. (Applicants must be available during these hours.)

Responsibilities:

• Provide assistance with activities of daily living, including:

  • Mobility and transfers

  • Dressing and undressing

  • Rising and retiring

  • Bathing, grooming, and personal hygiene

  • Toileting routines

  • Bowel and bladder care, tracheostomy, and ventilator care

  • Meal preparation and feeding

  • Light housekeeping and laundry

  • Home management routines and other daily activities related to the consumer’s physical disability

• Perform approved controlled acts delegated by a regulated health professional, where applicable. These may include:

  • Intermittent catheterization and care of indwelling or suprapubic catheters, ileal conduits, and catheter irrigation

  • Suppositories, enemas, and digital stimulation

  • Changing ostomy or colostomy appliances

  • Tracheostomy care, suctioning, and ventilator care

• Perform procedures requiring March of Dimes Canada’s consumer-specific approval process, where applicable, including:

  • Lifts and transfers based on consumer-specific circumstances

  • Range-of-motion exercises

  • Gastric tube feeding

• Safely perform duties that may involve lifting, pushing, or pulling up to 40 lbs while maintaining personal health and safety.

• Work collaboratively with consumers to address concerns or issues that arise during service delivery and promptly report unresolved concerns to the supervisor.

• Provide services in a courteous, professional, and friendly manner while responding positively to changing consumer needs.

• Maintain the confidentiality of all personal and sensitive consumer information during and after employment.

• Ensure accurate and timely reporting of services provided and related matters.

Qualifications:

• Ability to provide personalized, consumer-directed care in accordance with individual care plans.

• Ability to assist with personal care and activities of daily living, which may involve intimate care.

• Ability to safely perform physical duties, including lifting, pushing, and pulling up to 40 lbs, while protecting personal health and safety.

• Ability to maintain confidentiality and handle sensitive information professionally.

• Strong communication and interpersonal skills, with a commitment to treating consumers with dignity and respect.

• Ability to respond positively to changing consumer needs and report concerns appropriately.

• Availability to work between 7:00 a.m. and 5:30 p.m.