Strategic Customer Analyst

Overview Join to apply for the Strategic Customer Analyst role at Irving Consumer Products . What We Offer: Irving Consumer Products is proud to offer a competitive salary and benefits package, including but not limited to: Flexible medical, dental, and vision plan Employee & family assistance program RRSP matching program Health & Wellness reimbursements Product purchase program Opportunities to take part in job-related training and development Growth and progression opportunities within Irving Consumer Products and the larger network of the J.D. Irving group of companies Relocation cost (if applicable) Hybrid flexible work options (if applicable) Responsibilities Strengthen business synergies between Irving and assigned customers through strategic collaboration. Analyze and align customer forecasts with internal teams (Sales, Demand Planning, Supply Chain) to optimize inventory and support allocations. Conduct post-promotion and root cause analyses to drive process improvements. Lead and implement continuous improvement initiatives. Establish and maintain KPIs and data visualizations to monitor performance. Review promotional forecasts and coordinate volumes to minimize excess inventory. Monitor POS and inventory levels to ensure in-stock targets are met, with emphasis on high-volume stores and item transitions. Address non-compliance deductions through customer coordination. Influence customer replenishment strategies and recommend store-level inventory solutions. Provide analytical insights using customer reporting tools to support decision-making. Recommend inventory adjustments based on upcoming activities and distribution center velocity. Drive improvements in service levels by closing gaps between inbound and outbound fill rates. Maintain strong customer partnerships through ongoing collaboration and communication. Qualifications Bachelor\'s Degree in relevant discipline 2+ years as a VMI Analyst, Demand Planner, Replenishment Analyst, CPFR Analyst, or related field Strong ability to assess customer needs, develop actionable recommendations, and drive effective solutions. Agile and strategic thinker with the ability to pivot quickly and collaborate across teams to influence outcomes. Advanced analytical skills with proficiency in Excel; capable of interpreting and summarizing complex data sets. Clear and effective communicator with strong presentation and reporting abilities. Detail-oriented with sound problem-solving and decision-making capabilities. Skilled in managing multiple priorities in a fast-paced environment. Collaborative team player with the ability to engage senior stakeholders and lead cross-functional initiatives. Self-motivated, dependable, resourceful, and quick to learn. Experience with analytical tools such as Cognos, Tableau, Power BI, RetailLink, SAP, or JDA is an asset. Flexible and adaptable to evolving business needs and priorities. About Us Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions. We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. About The Team — At Irving Consumer Products, we know the key to success is our people. We are a leading manufacturer of premium quality tissue products, including Royale in Canada and Scotties in the US, and private label products. We pride ourselves on providing quality products and exceptional service. Our parent company, J.D. Irving, Limited, is a responsible steward of the forests. Each year, its forest operations harvest less than 2 percent of the forest it manages; J.D. Irving has planted more than 1 billion trees since 1957 and the J.D. Irving Forest Supply Chain has been declared carbon neutral. Location and compensation: Mississauga, Ontario, Canada; CA$70,000.00–CA$75,000.00. 3 weeks ago postings exist for Richmond Hill, Ontario, Canada. We appreciate your interest in our company; however, only those candidates selected for an interview will be contacted. #J-18808-Ljbffr