Event Guest Experience Department Manager
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This important role focuses on managing the Registration and Info Desk operations during events, acting as the go-to for attendee-related issues. You will lead and support teams, handle volunteer scheduling, and troubleshoot technical difficulties during peak event times. Training your staff in customer service and conflict resolution is essential.
Key Responsibilities:
• Directly manage Team Leaders at the Registration desks
• Serve as a point of escalation for attendee concerns
• Organize volunteer shifts for proper coverage
• Troubleshoot issues with registration tech tools
• Provide training in customer service and conflict de-escalation
Requirements:
• Previous supervisory experience in customer service
• Strong conflict management and empathizing skills
• Capable of managing large team operations
• Technical skills for troubleshooting
• Hotel or event front desk management experience preferred
Shape the attendee experience with effective leadership and problem-solving in a dynamic environment at Furever Pawradise.
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