Design Consultant

Who We Are (Mission and Vision Statement)

At Camcos Living, we craft environments that enrich life’s journey with a profound depth of passion, genuine care and unified focus. Our vision is to create a dynamic and inspiring lifestyle that nurtures well-being, reflecting our promises of ‘Life, Better Built’.

What We Offer

• Work with a forward-thinking team in a fast-paced and innovative-driven environment.
• A collaborative and supportive company culture that values efficiency and continuous improvement.
• Competitive salary and benefits package.

Position

As a Design Consultant , you will play a key role in guiding homeowners through the interior selections process. The Design Consultant will assist homeowners with all aspects of their home’s interior customization including finishes, upgrades, electrical, plumbing, and design modifications, ensuring each decision reflects both the homeowner’s vision and Camcos Living’s high standards of quality and craftsmanship. This role combines customer service excellence, strong design knowledge, and a solid understanding of estimating and construction processes to deliver a seamless and informed experience for every homeowner.

Responsibilities

Customer Experience & Appointment Management

• Schedule homeowner appointments using online scheduling templates with any additional resources provided (e.g., catalogues).
• Prepare for appointments, including by reviewing and organizing floor plans, kitchen 3Ds, Agreement of Purchase & Sale, and validating pricing for lots.
• Ensure all systems are properly set up for both online and in-studio appointments, including samples and offerings.
• Complete communication templates, homeowner materials, and all online/in-studio setup requirements.
• Handle homeowner escalations with professionalism, consulting the Director as needed to ensure a positive resolution.
• Conduct homeowner appointments, ensuring a seamless, professional, and customer-focused experience.
• Maximize Design Studio performance to meet the established sales and satisfaction targets.
• Deliver exceptional customer service with consistent and transparent communication.
• Communicate and provide the site team with any clarification or information required.
• Schedule monthly site visits to ensure installed upgrades and offerings align with the customer’s design vision.
• Meet or exceed performance goals related to Sales and Customer Satisfaction (CSAT/AVID targets).
• Monitor category performance and proactively recommend strategies to meet or exceed goals.

Studio Operations & Collaboration

• Foster a positive, professional, and collaborative team environment, encouraging teamwork while upholding superior performance standards.
• Provide regular feedback and support to Management and the Design Studio Team.
• Collaborate with the Design Associate to maintain brand image and presentation standards within the Design Studio.
• Communicate with internal partners on design options or selection concerns, offering timely feedback and recommendations.
• Collaborate with cross-functional partners on the setup and optimization of the BuilderTrend system for the Design Studio to support efficiency and strong customer satisfaction.

Documentation & Administrative Duties

• Prepare and submit all final documentation (e.g., colour charts, waivers, sketches) accurately and on time to the appropriate departments.

Product Knowledge & Industry Awareness

• Participate in Product Knowledge sessions to stay informed on market trends, competitor offerings, and new products.
• Maintain and update the product and finishes catalogue as directed by the Design Studio.

What You Bring

• Education: Post-secondary education in Interior Design or a related field; sales experience is an asset.
• Customer Experience: Strong background in customer service, sales, or retail, with a proven ability to build positive client relationships.
• Technical Knowledge: Familiarity with floor plans, cabinet 3D drawings, and Agreements of Purchase a