Shift Lead

Overview Join to apply for the Shift Lead role at Workwear Outfitters in Cookstown, ON. Work Authority is currently looking for a Part Time Shift Lead at our Cookstown location. Work Authority is a retail chain of stores and mobile trucks across Canada, a leader in safety footwear and work apparel. We are a team of safety experts and are seeking a candidate who shares a commitment to safety and customer service. Workwear Outfitters has a strong legacy of building innovative and authentic products and is a leading supplier of work apparel and footwear for diverse occupations across industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and more. The organization is based in Nashville, Tennessee, with a global employee base. Brands under the Workwear Outfitters umbrella include Red Kap, Bulwark, Kodiak, Terra, Liberty, Work Authority, Workrite Fire Service, Chef Designs, and Horace Small. Workwear Outfitters is also the exclusive licensee for Dickies apparel in the B2B channel. Our Purpose: "We champion and empower workers who make our world work better." What you’ll do A Shift Lead is responsible for overseeing the operations and performance of the retail store during assigned shifts. The Shift Lead will motivate and guide the store team, ensure exceptional customer experiences, drive sales, and maintain the store visual merchandising standards. This position requires a flexible schedule, including evenings and weekends. Responsibilities Lead and inspire a team of retail associates, providing guidance, coaching and support on assigned shifts. Assign tasks and delegate responsibilities effectively, ensuring smooth store operations during shift. Demonstrate exceptional customer service skills and act as a role model for the store team. Ensure all customers are greeted warmly and receive prompt assistance. Deliver legendary service by resolving customer inquiries according to Work Authority’s Values. Achieve sales targets by motivating the team to provide exceptional sales experiences. Train and coach associates on effective sales techniques and product knowledge. Ensure the store is clean, well organized and visually appealing. Responsible for the store’s opening and closing procedures. Assist with inventory, including receiving, stocking, and replenishing merchandise. Provide customers with a hassle-free experience when they need to exchange or return products. Adhere to company policies, procedures, and store operational guidelines. Adhere to loss prevention guidelines to minimize theft and maximize store profitability. Qualifications & Skills A minimum of 2 years of customer service experience. Proficiency in using a point-of-sale (POS) system, Microsoft Office (Excel, Outlook, Teams, etc.) and other retail software. Strong interpersonal and communication skills with the ability to interact effectively with customers and team members. Excellent decision-making abilities and problem-solving skills. Strong organizational and time management abilities. Ability to lift up to 50 lbs, climb ladders safely to access elevated areas as needed, and the flexibility to stand for prolonged durations, bend and move with ease to complete job tasks. Candidates should be reliable and flexible to work various shifts, including evenings, weekends, and weekdays. We are committed to providing equal opportunity employment. In compliance with the Accessibility Ontario Disability Act (AODA), accommodations are available upon request at any stage of the recruitment process. Employment details Seniority level: Mid-Senior level Employment type: Part-time Job function: Management and Manufacturing Industries: Retail Apparel and Fashion Referrals increase your chances of interviewing at Workwear Outfitters by 2x. #J-18808-Ljbffr