Senior Technical Business Analyst

The Senior Technical Business Analyst is a key team member who will work on business initiatives to identify, document, and analyze business and technical requirements and provide solutions related to processing, service, and/or technical improvement opportunities under the guidance of the Product Owner. Business initiatives will also include implementations of new technologies and new product development. We reserve the right to change duties or assign additional duties at any time with or without notice. Position Responsibilities Process and System Analysis Clarify and translate business requirements/objectives into detailed system functionality. Review and analyze existing technical documentation to understand APIs, their endpoints, and suitability for proposed solutions. Provide support to business areas, investigating operational related problems/inquiries and recommending and implementing solutions. Develop new procedure documentation in support of new processes, products, or system enhancements. Document analysis findings, including API usage and integration recommendations. Develop process maps and workflows that show end‑to‑end processes, including API call points. Create detailed data mapping documents to identify data requirements, gaps, and any new fields needed in databases. Use tools such as Bruno (or Postman) to test APIs, understand error handling, and document error scenarios for the development team. Perform incident investigations using SQL queries to troubleshoot issues, identify root causes, and collaborate with engineers to resolve them. Communicate complex technical findings to business stakeholders in clear, accessible language. Build and update HTML email templates for customer onboarding communications. Communication Provide effective communication with business unit management as well as business partners across Information Technology, Operations, Product & Marketing, Sales & Distributions and other functional teams. Collaboration with Business & Technical Partners Conduct interviews with business and technical experts to identify and communicate issues. Assist with development of user test plans and testing to validate system enhancements. Work with various teams (business and systems) to ensure solutions meet business requirements and are effectively validated. Required Qualifications University degree or equivalent business experience. More than 5 years of business analysis and/or project management experience. Ability to handle multiple demands and competing priorities. Knowledge and understanding of project management methodology and workflow design. Ability to convey information clearly and effectively through both verbal and written communication. Good organization, problem‑solving skills and analytical ability. Work well in independent or team basis as situation dictates. Proven experience as an IT Business Analyst or similar role in a technology‑driven environment. Strong skills in requirements gathering, scope definition, and translating business needs into technical specifications. Experience analyzing APIs, including understanding endpoints, parameters, and error handling. Ability to create process maps, workflows, and detailed data mapping documents. Familiarity with API testing tools such as Bruno, Postman, or similar. Proficiency in SQL for production investigation and root cause analysis. Strong written and verbal communication skills to explain technical details to non‑technical audiences. Basic knowledge of HTML and ability to build or edit email templates. When You Join Our Team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife & John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story page . Equal‑Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact Location & Compensation Location: Toronto, Ontario Working Arrangement: Hybrid Salary range: $71,925.00 CAD – $119,875.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. Additional Information Referrals increase your chances of interviewing at Manulife by 2x. Get notified about new Senior Technical Business Analyst jobs in Toronto, Ontario, Canada . Other Open Positions Technical Business Analyst (FX Technology) Business Technology Analyst /Consultant (Technical Application Engineering Focus) Technical Business Analyst (Governance, Risk, and Controls) Technical BA - Client Lifecycle & Data Strategy Senior Business Systems Analyst - Blue Yonder Warehouse Management System Lead Transaction Reporting Business Analyst Technical Business Systems Analyst (OMS) Technical Business Systems Analyst - Charles River Technical Business Systems Analyst (BSA) #J-18808-Ljbffr