ServiceNow Business Analyst-Canada
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Role: ServiceNow Business Analyst
Location: Remote/Canada
Duration: Fulltime
Job Description
ServiceNow \ CMDB and Asset management.
Please find the job description below for your reference.
Responsibilities
- • Provide expertise and knowledge of IT Configuration and Asset Management processes.
- • Provide expertise and knowledge of ServiceNow CMDB.
- • Provide expertise and knowledge of ServiceNow Discovery and Service Mapping tools
- • Provide recommendations for the current and future CMDB platform evolution.
- • Provide expertise and knowledge for processes that consume CMDB data e.g., Incident, Problem,
- SDLC, Asset, and Change
- • Provide recommendations on CMDB maintenance and CMDB data integrity.
- • Provide recommendations to help gather, validate, and maintain accurate data on all IT assets and
- configurations, including hardware, software, network devices, applications, and services.
- • Identify and document relationships and dependencies between different IT assets, enabling accurate
- impact analysis and understanding of the IT landscape.
- • Provide recommendations to ensure data accuracy and integrity within the CMDB.
- • Work with the Asset Managers to establish processes to help them perform regular audits, resolving
- discrepancies, and eliminating duplicates.
- • Create and maintain documentation related to CMDB/Discovery processes, procedures, and
- guidelines.
- • Promote continuous process improvement practices through process metrics/KPIs, dashboards, and
- role accountabilities.
- • Manage and communicate process and business requirements to the implementation team as a bridge
- to ensure that the proposed solutions meet the customer;s expectations.
- • Participate in testing and ensure all the required documentation is in place to support the client and the
- Managed Service team where needed.
- • Coordinate and support of client UAT, verifying defects and enhancements and working with the
- development team to rectify.
- • Assist with Project Management activities such as project scope, estimation, and planning.
- • Assist the Sales team with new client bids, SOW, and RFPs.
- • Lead demonstrations of the product, both standard and tailored to prospects' existing customers, either
- onsite or via Meet.
- • Support change management processes by assessing the impact of proposed changes and ensuring
- that all changes are properly documented and recorded.
Qualifications and Skills
- • 2+ years of experience directly related to ServiceNow CMDB Discovery implementation and process
- consultancy
- • Strong understanding of ITIL framework standards
- • Strong experience with ServiceNow ITSM, CMDB and related modules.
- • Proficiency in business requirements gathering, analysis, process modeling, and documentation.
- • Knowledge of IT asset management (ITAM) and discovery tools is a plus.
- • Expertise with Software Development Lifecycle (SDLC) and- agile practices.
- • Proven experience in defining and deploying 'to be' best practice processes and in identifying solutions
- from a people, process, and technology perspective.
- • Excell
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