Bilingual Collections Specialist
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Accountivity is hiring
Job Title: Bilingual Collections Specialist
Location:Toronto, ON
Job Type: Permanent
Salary: $65,000-$80,470/year
Work Model: Hybrid
This posting is for an existing vacancy.
Our client is actively looking for a Bilingual Collections Specialist to join their team.
Job Responsibilities:
- Managed and resolved high-risk, complex delinquent accounts, including repossessions, fraud investigations, bankruptcies, consumer proposals, deceased estates, and insurance recoveries.
- Handled inbound and outbound customer communications to negotiate repayment arrangements, resolve account delinquencies, and deliver exceptional customer service.
- Maintained assigned portfolios through effective account management, consistent follow-up, and accurate account maintenance.
- Assessed risk exposure and implemented resolution strategies in compliance with established policies and provincial legal requirements.
- Ensured thorough and accurate documentation of collection activities within CRM and account management systems.
- Analyzed account profiles and financial circumstances to determine appropriate recovery strategies and recommendations.
- Utilized collection, skip-tracing, and investigative tools to minimize delinquencies, repossessions, and financial losses.
- Collaborated with legal counsel, bailiffs, dealerships, insurers, and auction partners to resolve complex delinquent accounts.
- Escalated sensitive and high-risk matters to leadership and provided recommendations for appropriate action.
- Exercised sound judgment in determining and assigning accounts for repossession.
- Managed escalated and cancelled insurance-related accounts, ensuring timely resolution and recovery.
- Processed charge-offs in accordance with internal guidelines and regulatory requirements.
- Contributed to operational improvements by providing insights for reporting, dashboards, process enhancements, and project initiatives.
- Mentored and supported team members through knowledge sharing, training, and collaborative problem-solving.
- Assisted with administrative and operational tasks to support departmental objectives.
Key Qualifications:
- Bilingual in English and French (written and verbal communication preferred).
- Over 3 years of experience in collections, recoveries, financial services, or automotive finance.
- Post-secondary diploma or degree.
- Strong communication, negotiation, conflict-resolution, and decision-making abilities.
- Proven ability to assess risk, analyze complex situations, and recommend effective solutions.
- Highly organized with the ability to manage multiple priorities in a fast-paced environment.
- Results-driven with a strong sense of accountability and ownership.
- Collaborative team player with a focus on knowledge sharing and continuous improvement.
- Experienced in managing high-volume workloads while maintaining exceptional attention to detail.
- Self-motivated and capable of working independently.
- Proficient in Microsoft Office Suite, CRM platforms, and account management systems
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