Front Store Customer Service Supervisor
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Lead customer service, cash operations, and merchandising as a Front Store Supervisor at a locally owned Shoppers Drug Mart store.
This supervisor manages customer service functions involving cash, cashiers, and merchandising. The position trains staff, provides ongoing guidance, and maintains store policies, procedures, and service standards. It also supports loss prevention, customer issue resolution, product presentation, and store image.
Key Responsibilities:
- Ensure cashiers and merchandisers follow store policies and procedures
- Train staff in cashier and merchandising job functions
- Manage daily cash office inventory and cashier tracking
- Resolve refunds, exchanges, and other customer issues
- Maintain clean shelves, displays, housekeeping, and store image
Requirements:
- Planning, judgement, and decision-making abilities
- Independent thinking when organizing the store
- Problem-solving skills supporting customer satisfaction
- Computer literacy and organized work habits
- Efficient time management and product knowledge
Apply customer service, staff training, cash management, and merchandising skills as a Front Store Supervisor.
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