Senior Server Systems Service Technician

2 days ago

quebec, capitale nationale, Canada Supermicro Full-time $54,000

Apply server diagnostics and field service expertise as a Senior Service Technician supporting Supermicro equipment for enterprise customers. Travel may reach 50%.

This full-time Supermicro Global Service Team position provides post-sales support for complex server systems. You will troubleshoot hardware, BIOS, drivers, and application-load issues while communicating with customers and engineers. The work includes on-site repairs, remote resolution, and customer-focused service.

Key Responsibilities:

  • Troubleshoot Supermicro equipment on-site and remotely
  • Lead preventive maintenance and manage repair parts cycles
  • Resolve escalations quickly and professionally
  • Provide second-line support to resellers and distributors
  • Train service engineers and contribute technical materials

Requirements:

  • Three or more years servicing complex X86 systems
  • Hands-on server experience with Supermicro, EMC, DELL, or HP
  • Strong hardware diagnostics and technical communication skills
  • Bachelor’s degree preferred; associate degree or military experience considered
  • Full professional proficiency in English

Use server diagnostics, customer service, and field repair expertise to support Supermicro’s enterprise technology customers globally.

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