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Group Travel Operations Coordinator
4 weeks ago
Job description: Coordinator, Group Operations Permanent, Full-Time Remote work available if located outside of GTA and Montreal Hybrid work model if located in GTA or Montreal (1-day in the office) WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. WE GO BEYOND our responsibilities to our customers, our colleagues, society, and the environment. Please ensure that all pre-screening questions are answered for your candidacy to be considered. Description The position consists of carrying out the various operations necessary to ensure the smooth running of our groups. Responsible for requesting reservations and confirming the various services for the groups. The candidate will be required to work one or two weekends during the summer to assist the tour guides on the road. Responsibilities Activation of groups in the CCRS system (final revision of programs with quotations) Management of group reservations, confirmations, and cancellations (coaches, hotels, restaurants, and activities). Management of passenger lists (names, modifications, etc.). Management of deposits with different suppliers. Sending passenger lists to different suppliers. Communicate with our customers in Europe, by phone and email, to follow up on files when necessary. Take calls from guides during problems on the road and follow up on problem resolution. Invoicing of files. Reading customer reviews. Respond to customer disputes after their return home. Position Requirements Strong communication skills, both oral and written (English) Post-Secondary School Education or relevant experience in the same position 2–3 years of experience in travel and tourism, particularly with a receptive tour operator Knowledge of an additional language (French, Spanish, Italian, German, Portuguese, or Japanese) is an asset Dynamism, autonomy, and team spirit Resourcefulness and good stress management Thoroughness and attention to detail Knowledge of Canada's tourism products and geography Knowledge of Word, Excel, and CCRS or other receptive system (an asset) Jonview values diversity in the workplace and is committed to fostering employment equity by encouraging applications from the following designated groups: women, Aboriginal people, people with disabilities, and members of visible minorities. Jonview will work to accommodate people with disabilities throughout the recruitment and selection process. If you require a special arrangement, please contact us so that we can work together to adequately meet your needs. The use of the masculine in this document is for the sole purpose of simplifying the text. Only successful candidates will be contacted.
