Business System Analyst

6 days ago

Toronto, Canada Caspian One Full time

Job Title: Technical Business Systems Analyst

Location: Toronto

Position Type: Contract/Hybrid


Position Overview:

We are seeking a highly skilled Technical Business Systems Analyst (BSA) with knowledge of Customer Relationship Management (CRM) systems, payment rails, and regulatory requirements in the Finance sector. This role is ideal for someone who combines technical expertise with a strategic understanding of financial systems, offering a vital bridge between technical and business teams. The ideal candidate will also have proficiency in JSON, Python, and SQL, with the ability to write professional documentation that meets both technical and business needs.


The Project:

The bank is building and integrating 20+ applications to support global transaction banking systems for the banks corporate needs adding applications and infrastructure to support the banks US expansion . These integrations will be going into “one single core vendor product” This will be the entire core front end for corporate banking (Internet, Vendor Manged and Vendor Hosted). These applications will span corporate cash management systems for products and services like (payables, receivables, information reporting, liquidity management, card projects), correspondent banking systems for services like (current accounts, payment services and cheque clearing) and applications for the banks business, commercial and corporate systems.


Key Skills

  • CRM Systems Analysis: Understanding of CRM systems and how they integrate with financial systems.
  • - Payment Rails Expertise: Work closely with and payment teams to understand and document the various money movement processes internally and how the Wires (SWIFT) or ACH (NACHA) are sent/receive externally.
  • Regulatory Compliance: Work with the regulatory teams to understand the regulations and document requirements. Collaborate with regulatory and compliance teams to integrate required regulatory frameworks into system designs of the connected systems/processes.
  • Data Analysis & Reporting: Leverage SQL and Python for querying and analyzing data to generate actionable insights for business teams. Interpret data to identify trends, patterns, and opportunities for optimization.
  • Technical Documentation: Create detailed, clear, and accurate documentation to support both business and technical stakeholders. This includes requirements documents, user manuals, technical specs, and training materials.
  • Collaboration & Stakeholder Engagement: Act as a liaison between business, IT, and finance teams. Gather and translate business requirements into functional specifications, ensuring alignment across departments.
  • System Troubleshooting & Issue Resolution**: Assist in diagnosing and resolving system issues, working closely with technical teams to ensure minimal disruption to business operations.

Education & Experience:

  • Bachelor’s degree in Information Systems, Computer Science, Business, or related field.
  • - 3+ years of experience as a Business Systems Analyst, preferably within the financial services or FinTech industry.
  • - Some experience with CRM systems and knowledge of payment rails preferred

Technical Skills:

  • JSON: Ability to read and write JSON to support data integration and API work.
  • Python: Foundational knowledge in Python for data manipulation and scripting tasks.
  • SQL: Proficient in SQL for querying and managing data within relational databases.
  • Familiarity with API integrations, especially in CRM and finance systems.

Other Skills:

  • Strong understanding of regulatory compliance in finance (AML/KYC).
  • Exceptional documentation skills, with the ability to communicate complex information in a clear, concise manner.
  • Excellent problem-solving skills, with a proactive approach to identifying and addressing issues.
  • Strong interpersonal skills, with the ability to work effectively with cross-functional teams.


Very Nice to Have:

  • Extensive ACH Automated Clearing House
  • Payment Systems
  • Wire Payments
  • Swift Wire
  • Client Onboarding
  • Billing Systems
  • Fed Wire – Domestic Wired in the US (AML & Sanction Screening)
  • Extensive ACH Automated Clearing House

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