Senior Manager, Specialty Retail Excellence

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. Hiring Range / Échelle salariale à l’embauche : $100,000.00 - $132,000.00 / 100.000,00$ - 132.000,00$ (per year / par an) Location 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 About Shoppers Drug Mart At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk‑in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important Specialty Health Network is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization – endless We support our retail stores in delivering high‑quality care to patients requiring specialty medications. We operate patient support programs for specialty therapies, provide physicians with resources, facilitate reimbursement, and support improved patient adherence and outcomes. Senior Manager, Specialty Retail Excellence Reporting to the Sr Director, Specialty Retail and Pharmacy Operations, you will be instrumental in elevating the effectiveness and consistency of specialty program launches and operational processes across our retail pharmacies. This role will lead critical process change management initiatives, drive continuous improvement in launch readiness, and optimize Standard Operating Procedures (SOPs) to ensure seamless execution and sustained growth of our specialty services. Key Accountabilities Program Launch Excellence: Lead the strategic development and implementation of enhancements to program launch readiness and execution. Operational Oversight of Launch Workstreams: Provide strategic oversight, guidance, and alignment for program launch workstreams, ensuring efficient and coordinated execution by operational teams. Specialty Growth Initiatives: Collaborate closely with key stakeholders to develop, operationalize, and drive initiatives focused on increasing awareness, adoption, and growth of specialty services within retail pharmacies, directly linked to program launches. SOP Ownership & Management: Lead the end‑to‑end process for the creation, standardization, and ongoing maintenance of Standard Operating Procedures (SOPs) and work instructions, ensuring accuracy, clarity, and compliance across all specialty programs. Process Harmonization & Gap Resolution: Facilitate process harmonization across various functions and lead efforts to identify and resolve operational gaps, ensuring a streamlined and efficient workflow. Analysis & Problem Solving: Conduct thorough analysis to identify, assess, and assist in the resolution of complex system and business process challenges impacting specialty operations. Strategic Communication & Content Development: Proven ability to translate complex information into clear, compelling narratives and visually engaging content, including presentations and training materials, for diverse audiences. What You Will Need Minimum of five (5) years of experience as a Pharmacist or in a Pharmacy, program management, operational excellence, process improvement, or a similar role within a retail pharmacy, healthcare, or specialty services environment. Proven experience in leading and implementing process change management initiatives. Demonstrated ability to develop and deliver effective training programs and materials. Strong experience in the creation, standardization, and maintenance of Standard Operating Procedures (SOPs). Excellent verbal and written communication skills, with the ability to influence and negotiate effectively with diverse stakeholders. Strong analytical and problem‑solving skills, with a keen eye for detail and process optimization. Ability to manage multiple priorities and complex projects simultaneously in a fast‑paced environment. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and familiarity with project management tools. High energy with a positive attitude, demonstrating flexibility and adaptability to evolving business needs. Ability to work collaboratively in a team environment and build strong cross‑functional relationships. PMP or Lean Six Sigma certification is considered an asset. Work Environment: This role requires being on‑site at least four (4) days a week in the office. This requirement is subject to change based on evolving business needs. Note: The responsibilities and duties outlined in this job description are not exhaustive and may be subject to change based on evolving business needs and organizational requirements. Why work at Shoppers Drug Mart Acting as consultants, supporting internal customers and the Associate‑Owners, you will get experience unique to the retail industry while working for an award‑winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co‑workers, customers and community. How You’ll Succeed At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open‑minded, responsive to change and up to the challenges provided in a fast‑paced retail environment, apply today. Employment Type Full time Type of Role Regular Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. #J-18808-Ljbffr