Manager, Community Health Services

Overview
Manager, Community Health Services – One (1) Non-Unionized, Permanent Full-Time Position. Existing Vacancy. Monday-Friday 9:00am-5:00pm. Compensation: $39.40/hour - $45.89/hour.About Cota: Cota is an accredited not-for-profit organization that has been providing community-based support to people living with mental health and cognitive challenges for over 50 years. Services include case management, supportive housing and adult day program services, serving over 4,000 people/year. A full listing of services can be viewed on our website at and Team
Role: Manager, Community Health Services. Focus: leadership in development and delivery of high-quality, user- and family-centred services;

safety;
and quality improvement. Portfolio to include Toronto West Integrated Service Team (TWIST) and Boarding Home West (BHW).Team: Boarding Home West Program – supports tenants with serious mental illness in boarding homes/apartments;

team includes Site Support Workers and a/Mental Health Case Manager. Toronto West Integrated Service Team – supports service users with serious mental illness in West Toronto;

multidisciplinaryteam with multiple Case Managers and a Community Supportive Housing Worker.Responsibilities
Provide leadership direction, clinical and operational oversight;

ensure services align with Recovery Oriented, Housing First, Harm Reduction and Anti-Oppression principlesCollaborate with Directors and leadership on Program Development and Quality Improvement activitiesOversee recruitment, training, supervision of staff;

provide administrative and clinical support to frontline providersBuild relationships with community partners and external stakeholders;

represent Cota atexternal groupsLead program evaluation;

collect and analyze data;

identify and implement quality improvement initiativesOversee program budgets with internal support;

manage staff wellness and performanceSchedule staff;

conduct regular performance evaluationsDevelop standards/guidelines and provide education on program operating standardsKeep the Director informed of delivery issues;

provide problem solvingand solution identificationApprove staff expenses, mileage, vacation requests, and payroll attendance;

authorize programexpenditures per policiesParticipate in Clinical Leadership Team planning and organization-wide activities;

serve on Cota Leadership ForumAct as a member of the organization’s leadership forumsQualifications
Education and Experience:Degree/Diploma in a related Health Care or Social Service disciplineStrong clinical skills with at least 5 years’ experience providing community-based services to individuals with serious mental illness, addictions, and complex health conditionsAt least 3 years of supervisory and program management experience with an interdisciplinary teamExperience in hiring, training, supervising and retaining staff;

networking with partners;

and working in a unionized environment in a supervisory capacityCurrent registration in good standing with the respective professional college (e.G., OT, SW, RN) is an assetKnowledge & Skills:Strong organizational, interpersonal and communication skills;

team building andcoachingKnowledge of Intensive Case Management;

evidence-based practices in mental health and addiction, including recovery and harm reductionAbility to work with individuals with complex needs;

solution-focused;
culturally competentKnowledge of information management, quality improvement, benchmarks, and evaluation;

strong reporting skillsFamiliarity with TREAT electronic health record, OCAN and OPOC reporting is an asset;

proficient in MicrosoftOfficeOther
Flexibility to work varied patterns;

evenings/weekendsmay be requiredMember of the Manager-On-Call system on a rotating basisBenefits
After a three-month eligibility period, permanent staff working >

20 hours/week are eligible for employer-paid group insurance benefits (Extended health care, Life insurance, AD&D, Dental, Travel assistance, Vision care). Enrollment in long-term disability is required for eligible staff.Application Details
Please complete the application before January 16, 2026 at 4:00pm. Cota is committed to diversity, equity and inclusion and is an equal opportunity employer. We encourage applications from diverse communities.Additional Information