Director, Operations and Safety

Director, Operations and Safety Reporting to: Vice President, Operations Career Opportunity – Carrier Enterprise Canada Position: Director, Operations and Safety Who We Are: Carrier Enterprise Canada (CEC) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) and refrigeration products, parts and supplies through licensed HVAC/R dealers and contractors. CEC operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CEC offers customers a wide range of HVAC/R product lines, competitive pricing, best-in-class customer service and valuable, time-saving services that positions CEC as an industry leader. With 34 locations in Canada and over 150+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, there is a location to service our customers HVAC/R needs. We are currently accepting internal and external applications for the Director, Operations and Safety The Director, Operations and Safety provides strategic and operational leadership across Carrier Enterprise Canada’s warehouse network, ensuring that operational performance, safety, and sustainability are fully aligned. This role oversees a team of Warehouse Managers and Operations Managers and is responsible for optimizing warehouse operations, facilities management, equipment utilization, and implementing standardized best practices across the network. As a culture champion, the Director will lead the development of a comprehensive Health, Safety, and Sustainability Program—shifting from compliance-based activities to a proactive, people-first culture rooted in accountability, continuous improvement, and environmental responsibility. Over time, this role will also advance the company’s ESG objectives, ensuring future-ready, efficient, and sustainable operations. The Opportunity: Strategic and Operational Leadership Provide leadership and direction to Warehouse Managers and Operations Managers to ensure operational consistency, service excellence, and cost efficiency across all locations. Oversee warehouse operations, facilities management, equipment management, and quality programs for the Canadian network. Develop and implement standardized operating procedures, performance metrics, and continuous improvement initiatives to enhance productivity and quality. Lead annual facility operational planning, budgeting, and resource allocation in alignment with corporate strategy. Drive technology adoption and process optimization across hub distribution centres to enable scalable, efficient operations. Collaborate with Finance, Sales, Procurement, Supply Chain, Inventory & Planning and HR to align operational execution with organizational objectives. Oversee any hub distribution centre relocations or changes in coordination with Real Estate and Finance teams. Ensure appropriate staffing levels across warehouse operations, considering seasonal and compliance program demands. Health, Safety & Culture Transformation Design, implement, and manage a comprehensive Health & Safety Management System including policies, risk assessments, training, and incident management. Lead CE Canada’s Incident Management protocols and ensure appropriate visibility and reporting to key stakeholders. Build a strong safety culture by fostering proactive engagement, accountability, and ownership at every level of the organization. Conduct root‑cause analyses and implement sustainable corrective actions to prevent recurrence. Establish and lead governance structures for safety, including the Joint Health and Safety Committee (JHSC) and site-level safety reviews. Develop and deliver safety communications, leadership training, and toolbox talks that engage employees and build awareness. Ensure compliance with all Canadian health and safety legislation (OHSA, WSIB, WHMIS, TDG, and Transport Canada). Sustainability & ESG Integration Collaborate with CE Domestic and Watsco ESG teams to leverage global best practices and ensure alignment with corporate sustainability goals. Contribute to ESG reporting and ensure compliance with relevant sustainability standards and frameworks. Promote employee engagement and education around sustainability initiatives. Quality & Continuous Improvement Define and implement a Quality Management System (QMS) across hub distribution centres, ensuring SOP compliance, training, and reporting. Lead change management initiatives to continuously improve operational performance and customer satisfaction. Develop and refine operational balanced scorecards and report on key performance indicators (capacity, productivity, safety, quality). Champion Lean Six Sigma continuous improvement initiatives to enhance operational outcomes. People & Performance Leadership Lead, mentor, and develop Warehouse Operations team, fostering a high‑performing, accountable, and safety‑conscious team culture. Establish clear performance objectives and provide regular feedback and coaching. Support leadership development and succession planning within operations and safety teams. Foster collaboration across departments and sites to drive consistency and shared ownership of results. Key Performance Indicators (KPIs) Operational efficiency metrics including capacity utilization, accuracy, productivity, and cost‑to‑serve. Reduction in safety incidents, near misses, and lost‑time injuries. Improvement in employee engagement and safety culture metrics. Compliance and audit results with timely closure of corrective actions. Achievement of departmental budget and productivity targets. Qualifications 10‑15+ years of progressive experience in operations, safety, logistics, or distribution leadership within a multi‑site organization. Expert knowledge of Canadian health and safety legislation (OHSA, WSIB, WHMIS, TDG). Proven success in developing or transforming safety and sustainability programs. Experience implementing ESG, sustainability, or quality management programs across multiple sites. Demonstrated expertise in process optimization, technology adoption, and change management. Strong business acumen and financial literacy (P&L, balance sheet). Proficiency in warehouse management systems (WMS), ERP systems, and Microsoft Office applications. Education University degree in Supply Chain, Operations, Business, or Finance preferred. Formal education and certification in Health & Safety and ESG required. Lean Six Sigma or Six Sigma certification preferred. PMP, ITIL, or P.Log. designations considered an asset. Bilingual (English/French) an asset. What’s in it for you? When you join Carrier Enterprise Canada, you will be part of a dynamic work environment that delivers first‑class service to provide comfort to every home & business through our top of the line HVAC/R products. You’ll join a team built on trust and integrity – where we succeed and celebrate together. We value engagement, empowerment and accountability and our team members flourish because of it. We care about your future with us. We encourage and provide opportunities for learning and development by using the best‑in‑class tools for training. Every team member makes an impact in our business. We believe our team members are our greatest asset’s. We offer competitive salary, incentive, and benefits such as: Life & Disability Insurance Travel Assistance Coverage Company Pension Plan with a company contribution Employee Assistance Program Pay Range: $90,000 - $130,000 Annual This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills and abilities as well as internal equity, alignment with market data and applicable bargaining (if any). Incentive Compensation: As a part of the total compensation package, this role may be eligible for the Carrier General Bonus Program. If you are currently employed by a company that is a customer of Carrier Enterprise Canada, please be aware that your application may present a potential conflict of interest. We take our customer relationships seriously and handle these situations with discretion and care. If such a relationship exists, we may need to assess the situation further before proceeding with your candidacy. If you're unsure whether your current employer is one of our customers, feel free to reach out confidentially for clarification before applying. Carrier Enterprise Canada is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise the Recruiter of any accommodations needed, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed and treated with confidentiality. #J-18808-Ljbffr