Customer Success Team Lead
19 hours ago
A rapidly growing, VC‑backed technology company is recruiting a hands‑on Customer Success Team Leader to lead their US Customer Success team and actively manage key customer relationshipsThe company is already serving major global industry leaders and is looking for a driven leader to join their expanding team. This is a true player‑coach role . You will combine people management with direct customer ownership, ensuring clients are successfully onboarded and trained while continuously extracting value from the platform. You will also support and guide the team in their daily work. Key Responsibilities Team Leadership: Manage, mentor, and support Customer Success Managers (CSMs) in their day‑to‑day work. Escalation Management: Act as the primary escalation point for customer issues and requests, providing feedback to the team to help resolve blockers. Process Excellence: Ensure consistent execution of onboarding, training, and support processes. Account Health: Monitor customer usage, adoption, and engagement across accounts. Product Feedback: Collect and communicate customer feedback directly to Product and Operations teams. Sales Support: Assist in pre‑sales and post‑sales conversations when deeper product expertise is required. Requirements Player‑Coach Mentality: A hands‑on leader who enjoys working directly with customers. Experience: Proven experience managing or mentoring customer‑facing teams while carrying your own book of business. Communication: Excellent written and verbal communication skills in English are a must. Global Mindset: Comfortable working with global customers across different regions and cultures. Operational Skills: Highly organized, detail‑oriented, and proactive in problem‑solving. Preferred Background: A background in Architecture, Design, or PropTech is a plus. Languages: Additional languages (such as French, Japanese, or Korean) are a plus. #J-18808-Ljbffr
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Customer Success Team Lead — Hands-On, Player‑Coach
19 hours ago
Kitchener, Canada Snatch UP Jobs Full timeA rapidly growing technology firm in Canada is seeking a hands-on Customer Success Team Leader. This role involves leading the US Customer Success team, managing key customer relationships, and ensuring successful onboarding and training of clients. The ideal candidate should have experience mentoring customer-facing teams, excellent communication skills,...
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Manager, Customer Success
4 weeks ago
Kitchener, Canada Conexiom Full timeAbout Conexiom Conexiom leads the way to a better, faster and more cost-effective order management process. We’re empowering manufacturers and distributors to ship more orders that are accurate, on time, in full, and profitable. Our self‑learning AI and automation platform transforms unstructured sales orders into digital, touchless transactions....
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Manager, Customer Success
4 weeks ago
Kitchener, Canada Conexiom Full timeAbout Conexiom Conexiom leads the way to a better, faster and more cost-effective order management process. We’re empowering manufacturers and distributors to ship more orders that are accurate, on time, in full, and profitable. Our self‑learning AI and automation platform transforms unstructured sales orders into digital, touchless transactions. Leaders...
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Manager, Customer Success
4 weeks ago
Kitchener, Canada Conexiom Full timeAbout Conexiom Conexiom leads the way to a better, faster and more cost-effective order management process. We’re empowering manufacturers and distributors to ship more orders that are accurate, on time, in full, and profitable. Our self‑learning AI and automation platform transforms unstructured sales orders into digital, touchless transactions. Leaders...
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VP, Customer Success
20 hours ago
Kitchener, Canada D2L Full timeD2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention,...
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Manager, Customer Success
12 hours ago
Kitchener, Ontario, Canada Conexiom Full timeAbout Conexiom:Conexiom leads the way to a better, faster and more cost-effective order management process. We're empowering manufacturers and distributors to ship more orders that are accurate, on time, in full, and profitable. Our self-learning AI and automation platform transforms unstructured sales orders into digital, touchless transactions. Leaders...
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VP, Customer Success
21 hours ago
Kitchener, Canada D2L Full timeD2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student‑centric experience – and deliver improved retention,...
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Customer Success Manager
4 weeks ago
Kitchener, Canada Encircle Inc. Full timeCustomer Success Manager 📍 Remote (Canada) | Hybrid Available – Kitchener, ON 🧑💼 Reports to: Director, Customer Success 🏢 About Encircle Encircle is leading the $1.6 trillion property insurance industry out of the dark ages of pen and paper, into the digital age of transparency and empowerment. Our easy‑to‑use software platform enables...
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Customer Success Manager
4 weeks ago
Kitchener, Canada Encircle Inc. Full timeCustomer Success Manager 📍 Remote (Canada) | Hybrid Available – Kitchener, ON 🧑💼 Reports to: Director, Customer Success 🏢 About Encircle Encircle is leading the $1.6 trillion property insurance industry out of the dark ages of pen and paper, into the digital age of transparency and empowerment. Our easy‑to‑use software platform enables...
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Customer Success Manager
10 hours ago
Kitchener, Ontario, Canada Encircle Full timeCustomer Success Manager Remote (Canada) | Hybrid Available – Kitchener, ON Reports to: Director, Customer Success About EncircleEncircle is leading the $1.6 trillion property insurance industry out of the dark ages of pen and paper, into the digital age of transparency and empowerment. Our easy-to-use software platform enables thousands of restoration...
