Bartender/Server
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Position Overview
In the role of Bartender, reporting to the shift supervisor, you will provide exceptional customer service that our customers will remember. Your ability to work as a team player, combined with your service skills and your engaging personality, will ensure that our customers have a memorable experience. If you have the drive to excel passion for creating exceptional customer service and be a part of the leading gaming, entertainment & hospitality destination in Calgary, you have joined the right team
Primary Responsibilities
- Ability to take orders from the customers and servers, while providing quick and efficient service
- Fast paced, multi-unit, highly demanding, support department
- Assist customers regarding menu items, and taking food and beverage orders in an informative and helpful way
- Ability to make & serve cocktails as per the Elbow River Casino's preset standards
- Have full knowledge of beverage menu
- Responsible to ensure that all our customers leave with a positive dining experience
- Be aware of all Elbow River Casino and health & safety procedures, including Emergency Evacuation
- Follow all safety and sanitation policies when handling food and beverage
- Liaising and communicating effectively with all appropriate operational departments
- Developing & cultivating strong working relationships with all stakeholders (customers & colleagues alike)
- Perform opening and closing duties
- Perform daily inventory counts
- Generate orders to maintain daily stock levels
- Keep work areas clean and tidy
- Maintain professional appearance
- Work with service staff in coordination of beverage service to the customer
- Inform supervisor of any complaints.
- Wash and put away glassware
- Maintain stock levels of supplies (beer, liquor, glassware, bar fruit, etc.)
- Change kegs and soda bibs
- Maintain the cleanliness of the bar
- Perform other duties as assigned or directed by the shift supervisor or managers
Requirements
- Must have Proserve
- Must be available to work on weekends and statutory holidays
- Ability to focus attention on customer needs, remaining calm and courteous at all times
- Minimum 2 years bartending experience
- Heavy lifting ability to lift up to 50 lbs
- Ability to give written and vocal instructions to the colleagues
- Must be able to read and write in English
- Ability to work under pressure with patience, teamwork, diplomacy, trustworthy, confidence
- Must be able to spend long periods of time standing
- Ability to work flexible hours when required (days, evening, nights, weekends and holidays)
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