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Senior Director, Manufacturing planning
5 hours ago
At Techo-Bloc, we’re entrepreneurial innovators who take pride in rolling up our sleeves and making things happen. With 9 cutting-edge manufacturing facilities, 13+ distribution centers, and over 900 employees across 20+ North American locations, we’re driven by bold growth, creativity, and a commitment to excellence—all within a collaborative and inclusive work environment. The Opportunity Techo-Bloc has built a strong, high-performing Customer Experience and Planning organization — with engaged teams, trusted leadership, and a service model that supports our continued growth across North America. It’s an opportunity to step into a strong foundation and scale what’s next. Role Snapshot Role: Responsibility: Demand, Production & Distribution Planning + Customer Service Team: 30+ employees across North America Direct reports : 2 experienced Senior Managers overseeing teams + KPIs Focus: Strengthening the end-to-end customer promise (order-to-delivery) Location: Saint-Hubert (HQ-based leadership) Why Customer Experience & Planning Together We believe something simple: Customer experience is built upstream. Customers experience one promise — availability, delivery, communication, reliability. This role ensures Techo-Bloc can confidently commit — and deliver — at scale. What You’ll Own You are accountable for the full order-to-delivery experience, including: End-to-end planning visibility and delivery reliability Forecast alignment across plants, distribution, and customer needs Service standards and customer experience performance Technology enablement through Microsoft D365, automation, and AI Leadership development and organizational scalability What You’ll Do Oversee Demand, Production, and Distribution Planning rhythms Improve forecast accuracy, service levels, and operational predictability Scale the Customer Promise Strengthen service excellence through proactive, consistent support Ensure customers have clear visibility into timelines and delivery expectations Advance Technology & Modernization Continue unlocking D365 capabilities across planning and service workflows Introduce practical automation and AI tools that accelerate execution Mentor senior leaders and support succession across the organization Foster accountability, collaboration, and continuous improvement Drive Performance Own KPIs: service levels, throughput, forecast accuracy, productivity Own the S&OP cadence, driving alignment and execution across Sales, Operations, Supply Chain, and Finance. What Success Looks Like Planning creates visibility, reliability, and confidence Teams remain empowered, aligned, and high-performing Technology accelerates execution without disruption Customer Experience remains a competitive advantage as Techo-Bloc grows Qualifications 10+ years senior leadership in manufacturing, planning, supply chain, and/or customer operations Proven success leading enterprise-scale operational organizations Strong people leadership and change execution Why Techo-Bloc High-impact role reporting directly to the EVP Strong foundation, strong team, strong momentum Competitive compensation and benefits A true succession opportunity to scale a world-class organization #J-18808-Ljbffr
