Manager, SOC

2 weeks ago

Ottawa, Canada CANARIE Full time

About Us


CANARIE connects Canada to the world. Our programs equip researchers, students, and startups in Canada to excel on the global stage.


Together with our 13 provincial and territorial partners, we form Canada’s National Research and Education Network (NREN). This ultra-high-speed network connects Canada’s researchers, educators, and innovators to each other and to global data, technology, and colleagues.


To strengthen the security of Canada’s research and education sector, we collaborate with our partners in the NREN, government, academia, and the private sector to fund, implement, and support cybersecurity initiatives. We also provide identity management services to the academic community and boost Canada’s startups with cloud resources and expertise in emerging technologies.


Established in 1993, CANARIE is a non-profit corporation, with most of our funding provided by the Government of Canada.


Who We Are


We’re a small team of dedicated thinkers, innovators, and problem-solvers. Our team is positive, passionate, and collaborative.


We work with Canada’s higher-ed community, private sector, and government partners to ensure that Canada’s bright researchers and entrepreneurs benefit from the technologies and tools that are critical to their success. Together with our partners across the country, we work to ensure that Canada leads in research and innovation.


The Position: Manager, SOC


The Manager, Security Operations Centre (SOC) will lead a national, federated team of cybersecurity analysts (CanSSOC) and will be accountable for helping to build and run the operations necessary to improve security for Canada’s research and education sector.


This is a full-time, permanent position that reports to CANARIE’s Director, Cybersecurity Operations.


Key Responsibilities


  • Lead a team of SOC analysts, providing direction, support, and mentorship to ensure efficient and effective service delivery.
  • Foster a collaborative and customer-centric culture within the Canadian Shared Security
  • Operations Centre (CanSSOC) team, emphasizing quality, responsiveness, and continuous
  • improvement.
  • Oversee the monitoring of institutional environments for security alerts and incidents, ensuring timely detection and response.
  • Coordinate incident response efforts, including investigation, analysis, containment, and
  • resolution, adhering to established Service Level Agreements (SLA) and protocols.
  • Refine incident response procedures, including escalation paths and communication protocols with assistance and feedback from National Research and Education Network (NREN) partners and CanSSOC Pilot Institutions.
  • Ensure the consistent delivery of high-quality security services to institutions.
  • Monitor SOC performance metrics and Key Performance Indicators (KPI), identifying areas for improvement and implementing corrective actions as necessary.
  • Stay informed about emerging cybersecurity threats and technologies, assessing their relevance and potential impact on client security posture.
  • Prepare and deliver regular reports to institutions and partners on SOC activities and incident trends.
  • Communicate effectively with institutions and partners during security incidents, providing updates, recommendations, and guidance to mitigate risks.
  • Travel may occasionally be required.
  • Other related duties and responsibilities, as required.



The Ideal Candidate


To excel at CANARIE, you have a demonstrated capacity to work collaboratively on teams and are also an energetic self-starter with the self-motivation to work independently. You have excellent oral and written communication skills, and can count time management, problem solving, and managing multiple priorities as your strengths. You also share a dedication to CANARIE’s core values: service, teamwork, inclusion, innovation, quality, and integrity.


Bilingualism is preferred.


What You Bring


Education and Experience


  • College diploma or university degree, or a suitable combination of education, experience, or other relevant training
  • Minimum of 7 years of progressive relevant experience
  • Experience with a wide range of security areas including SOC, SOAR, SIEM, threat hunting, threat intelligence and vulnerability management tools and processes
  • Experience in service deployment
  • Relevant IT Security certifications are desirable


Skills


  • Proven leadership skills
  • Demonstrated ability to build trust and credibility with both internal and external stakeholders
  • Effective communication skills across all organizational levels
  • Knowledge of incident response methodologies
  • Strong understanding of cybersecurity risks to the Research and Education sector


Technical Proficiencies


1.Working knowledge of the following:

  • Microsoft Office suite
  • Frameworks such as the National Institution of Standards and Technology’s
  • Cybersecurity Framework (NIST CSF), MITRE ATT&CK, etc.
  • Security of cloud and on-premises environments.
  • Security platforms – e.g., Firewalls, Security Information and Event Management (SIEM), Endpoint Detection and Response (EDR), Intrusion Detection Systems (IDS), Security Orchestration, Automation and Response (SOAR), Threat Intelligence Platforms (TIP), etc.

2.Experience using network and security analysis tools.

3.Case management and information management tools such as Atlassian (Confluence/Jira), ServiceNow, Gitlab, Github, etc.


Come Work with Us


We are committed to employment equity and encourage anyone who can contribute to the diversification of ideas and perspectives to apply. For applicants with disabilities, accommodation is available upon request throughout the recruitment and assessment process.


If this seems to be the right fit for you, please send a note and your resume to , and include the position title in your subject line.


We thank all applicants; however, only those selected for an interview will be contacted.

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