Regional Service Delivery Manager
1 week ago
The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet you The Regional Service Delivery Manager (RSDM) is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and weaknesses in operations and striving to enhance service delivery and operational efficiencies. In this leadership role overseeing a team of Screening Officers, the SDM is accountable for fostering a positive workplace culture rooted in diversity and inclusivity. Responsibilities Take an ownership role in screening checkpoint operations and screening compliance Build and maintain strong customer relationships with the stakeholders within aviation security Achieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs) Lead and mentor Screening Officers, promoting an engaged and motivated workforce Conduct regular performance reviews and recommend employee recognition programs Apply corrective measures following the progressive discipline process when and as needed Compile comprehensive security incident reports, documenting pertinent details, timelines, and actions taken during and after the incident Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents Conduct workplace investigations with guidance from People & Culture and the senior leadership team Perform essential administrative tasks in alignment with daily operations Qualifications Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment Knowledge of relevant security and employment legislation Strong operational focus, ability to work under pressure and provide creative solutions Proficiency in using office software such as Word, Excel and PowerPoint Willingness to work irregular hours, shift work, and attend incidents after hours Strong communication, leadership, client service, and persuasive skills Fluency in French is an asset Work Hours: This position will be working a graveyard (overnight) shift and be fully based at the Comox Valley Airport (YQQ). #J-18808-Ljbffr
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Regional Service Delivery Manager
2 weeks ago
Comox, Canada Paladin Airport Security Services Full timeRegional Service Delivery ManagerThe Regional Service Delivery Manager (SDM) is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and weaknesses in operations...
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Regional Service Delivery Manager
1 week ago
Comox, Canada Paladin Airport Security Services Services de Sécurité d'Aéroport Paladin Full timeThe Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!The Regional Service Delivery Manager (RSDM) is primarily responsible for overseeing screening...
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Regional Service Delivery Manager
3 days ago
Comox, Canada Paladin Airport Security Services Services de Sécurité d'Aéroport Paladin Full timeThe Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux,...
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Regional Service Delivery Manager
22 hours ago
Comox, Canada Paladin Airport Security Services Services de Sécurité d'Aéroport Paladin Full timeThe Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you! La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux,...
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Delivery Driver Comox Valley
2 weeks ago
Comox Valley, Canada Kyte Delivery Service Full timeKyte Delivery Service - Courtenay, BC Do you like to Drive? Do you have a small car? Kyte Delivery Service is looking for drivers with own small cars, in the Comox Valley. Full time/ Part Time/ Casual your choice. All positions available. Average pay is over $6.50/ delivery, often 1-3 deliveries at a time. Driver on demand service. We offer very flexible...
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Delivery Driver Comox Valley
2 weeks ago
Comox Valley, Canada Kyte Delivery Service Full timeKyte Delivery Service - Courtenay, BC Do you like to Drive? Do you have a small car? Kyte Delivery Service is looking for drivers with own small cars, in the Comox Valley. Full time/ Part Time/ Casual your choice. All positions available. Average pay is over $6.50/ delivery, often 1-3 deliveries at a time. Driver on demand service. We offer very flexible...
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Delivery Driver Comox Valley
7 days ago
Comox Valley, Canada Kyte Delivery Service Full timeKyte Delivery Service - Courtenay, BC Do you like to Drive? Do you have a small car? Have a BC drivers license? Kyte Delivery Service is looking for drivers with own small cars, in the Comox Valley. Full time/ Part Time/ Casual your choice. All positions available. Average pay is over $7.00/ delivery, often 1-3 deliveries at a time. Driver on demand...
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Delivery Driver Comox Valley
7 days ago
Comox Valley, Canada Kyte Delivery Service Full timeKyte Delivery Service - Courtenay, BC Do you like to Drive? Do you have a small car? Have a BC drivers license? Kyte Delivery Service is looking for drivers with own small cars, in the Comox Valley. Full time/ Part Time/ Casual your choice. All positions available. Average pay is over $7.00/ delivery, often 1-3 deliveries at a time. Driver on demand...
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Delivery Driver Comox Valley
2 weeks ago
Comox Valley, Canada Kyte Delivery Service Full timeKyte Delivery Service - Courtenay, BC Do you like to Drive? Do you have a small car? Have a BC drivers license? Kyte Delivery Service is looking for drivers with own small cars, in the Comox Valley. Full time/ Part Time/ Casual your choice. All positions available. Average pay is over $7.00/ delivery, often 1-3 deliveries at a time. Driver on demand...
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Delivery Driver Comox Valley
7 days ago
Comox Valley, Canada Kyte Delivery Service Full timeKyte Delivery Service - Courtenay, BC Do you like to Drive? Do you have a small car? Have a BC drivers license? Kyte Delivery Service is looking for drivers with own small cars, in the Comox Valley. Full time/ Part Time/ Casual your choice. All positions available. Average pay is over $7.00/ delivery, often 1-3 deliveries at a time. Driver on demand...
