Manager, Salesforce CRM

Manager, Salesforce CRM (Operational Lead) Join to apply for the Manager, Salesforce CRM (Operational Lead) role at Apryse . Base pay range: CA$95,000.00/yr - CA$128,000.00/yr. The Role Apryse is seeking a Manager of Salesforce CRM (Operational Lead) who brings strong, hands‑on Salesforce expertise, can oversee day‑to‑day activity, and has the aptitude to grow into a broader leadership role. This role is ideal for a high‑performing senior admin who enjoys solving problems, driving improvements, and supporting a cross‑functional team — not someone who needs everything defined or mapped out for them. You will be the player/coach of the Salesforce Admin function: executing configuration work, supporting the business, guiding junior admins/contractors, and ensuring our core GTM systems run smoothly. You should thrive in ambiguity, collaborate well with others, and bring a proactive, positive attitude every day. This is not a “big strategy” role — it’s a day‑to‑day operational leadership role for someone who can think clearly, communicate well, and keep the engine running while also spotting opportunities to improve process, quality, and user experience. Please note that candidates must be able to work Eastern Standard Time (EST) hours, as the position requires leadership and support across a global team. Responsibilities Serve as the operational lead for the Salesforce Admin team (player/coach model). Oversee workload management, ticket triage, prioritization, and day‑to‑day issue resolution. Provide guidance, feedback, and support for junior admins and contractors. Help build the team from the ground up — including processes, norms, and expectations. Perform and oversee configuration across Sales Cloud, Service Cloud, and CPQ as needed. Build and optimize flows, fields, objects, validation rules, record types, permissions, and layouts. Maintain org structure, documentation, data hygiene, and change management standards. Conduct quality checks and ensure changes follow defined deployment processes. Support Salesforce CPQ in a day‑to‑day operational capacity (pricing, product rules, approvals, troubleshooting). Spot opportunities for cleaner configuration, process efficiency, and error reduction. Collaborate with Sales Ops, Finance, and RevOps to resolve quoting issues quickly. Monitor system health, integrations (e.g., Boomi), and automation behavior daily. Identify patterns, risks, and improvement opportunities across the CRM ecosystem. Recommend tactical enhancements to reduce friction, improve usability, and increase data reliability. Work through ambiguity and help shape clearer processes as the environment evolves. Partner closely with Sales, CS, Finance, Legal, Marketing Ops, and RevOps on requests and enhancements. Translate business needs into clear tasks or configuration changes. Communicate with calm, clarity, and confidence — even when navigating incomplete information. Requirements 8+ years of Salesforce admin experience. Solid understanding of CPQ, Sales Cloud, and the GTM tech ecosystem. Experience guiding or mentoring admins/contractors. Strong communication skills across business and technical audiences. Experience with release management, sandboxes, and deployments. SaaS or high‑growth company experience preferred. Hands‑on builder who takes pride in accuracy and best practices. Salesforce Certifications: Admin, Advanced Admin, Platform, etc. Benefits Competitive salary commensurate with experience and qualifications. Comprehensive extended benefits package, including health, dental and vision for you and your family, with company‑paid offerings. 401(k) savings program with company match. Generous paid time off (PTO) to rest and recharge. Great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential. Highly autonomous and entrepreneurial environment. Annual recurring WFH allowance for items you need for your home office. Ongoing support for learning and development to master your craft. Work with the hardware you're most comfortable with (Windows or Mac). Diverse and inclusive workplace where we all learn from each other. Company Description As the industry‑leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, Apryse is committed to delivering cutting‑edge technology solutions that empower our clients to achieve their goals. Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft and many more rely on Apryse to realize their web and mobile strategies for document management, editing, and collaboration as the #1‑ranked commercial document SDK of choice. Our XODO app alone has 25 M unique installs, and our work is used by millions across virtually every industry. We invite you to apply online now. We welcome diverse and non‑traditional backgrounds and encourage you to apply even if you do not have every requirement listed. We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation or gender identity. #J-18808-Ljbffr