Senior AI Engineer

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non‑profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities–and we’re just getting started Are you an experienced AI Engineer with exceptional machine learning skills and experience delivering models that solve critical business problems and enhance user experience? Do you excel in an environment where you’re expected to understand customer needs, and employ your knowledge of cutting‑edge AI/ML approaches and frameworks to develop innovative software features? Do you love the idea of functioning as a key member of our AI Platform team, and serving as a subject matter expert to various functional business partners? If “yes”, then the Sr AI Engineer position here at Constant Contact may be just what you’re looking for. What You’ll Do Emphasis on building and shipping new software features via modern, high‑leverage AI/ML approaches, such as parameter‑efficient fine tuning of large foundation models Gain understanding of the unique data assets available at Constant Contact, a pioneering internet marketing company with a multi‑decade legacy, and identify corresponding value‑add through AI/ML models and applications Collaborate with PMs and Engineering leadership to understand business needs, and design and implement technical solutions that move the needle at an organizational level Utilize and configure advanced observability tools and partner closely with business stakeholders to ensure insights are leading to action Be a key contributor to a cross‑functional, agile product delivery team Continuously research and experiment with state‑of‑the‑art AI models, techniques and tools to drive innovation, both within our product and within the larger organization Articulate engineering design strategies related to scalability, performance, security, usability, and development platforms Plan technical direction with multi‑year time horizons Who You Are 8+ YOE with a Bachelor's, 5+ YOE with a Master's – experience in AI, Machine Learning and Data Science, or equivalent experience in Software Engineering roles with demonstrated AI/ML emphasis Extensive experience driving AI/ML projects from conception to production deployment Experience leveraging large open‑weights foundation models toward specialized use cases Knowledge of modern approaches to large‑scale embedding datasets, e.g. vector indexing and search and related infrastructure, methods for clustering of embeddings, etc. Proficiency in Python and experience with machine learning libraries (e.g. PyTorch, etc.) Proficiency with commercial software development practices such as CI/CD, version control (Git), automated and manual testing Knowledge of machine learning modeling and evaluation methodologies and workflows, including the use of observability platforms for evaluation and monitoring of production systems Ability to utilize modern AI‑assisted coding tools, and strong capability in “hands‑on” coding Practical knowledge of essential aspects of AWS platform as related to the delivery of AI/ML models and product features Strong communicator with the ability to convert data insights into product and business recommendations, and successfully represent those findings to stakeholders Salary & Benefits Pay Transparency – All Full Time Employees $127,600—$159,500 USD In addition, some roles may be eligible for additional on‑target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Why You’ll Love Us We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we’re always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. Join the experts. If you’re passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non‑profit organizations, and community groups. You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. A generous paid time off policy and a competitive benefits package that supports the health and well‑being of you and your family. Work Flexibility At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in‑person, participate in live trainings, and socialize with colleagues. Application Deadline 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. Equal Opportunity Employer Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact Recruiters & Staffing Agencies Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee‑based referrals. Any unsolicited resumes sent directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Seniority level Mid‑Senior level Employment type Job function Engineering and Information Technology Industries Advertising Services Referrals increase your chances of interviewing at Constant Contact by 2x Get notified about new Artificial Intelligence Engineer jobs in Waterloo, Ontario, Canada. #J-18808-Ljbffr