Customer Service Representative Returns
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Customer service and problem-solving skills matter at Canadian Tire, where you will assist shoppers and employees in person and by phone. Work in a diverse, inclusive environment.
This Customer Service Representative position handles inquiries, requests, concerns, returns, exchanges, and sales transactions. You will greet customers, operate store equipment, and maintain the customer service area. The work requires approachability, attention to detail, and sound decisions during challenging situations.
Key Responsibilities:
- Greet, assist, and thank customers by phone and in person
- Respond to customer inquiries, requests, and concerns
- Process product returns and exchanges efficiently
- Operate the cash register, computer, and printer
- Maintain the customer service area and follow safety regulations
Requirements:
- Customer service experience
- Approachable manner with customers and employees
- Ability to work shifts, weekends, and holidays
- Problem-solving, adaptability, and decision-making abilities
- Ability to stand, walk, lift, carry, twist, turn, and reach
Bring customer service, returns processing, cash register operation, and careful problem-solving to Canadian Tire’s customer service area.
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