Support and Implementation Specialist

3 days ago

Canada Maple Billing Full time

Help us build exceptional customer experiences. About Maple Maple is an all-in-one revenue platform that allows you to quickly build experimentation-ready basic, usage-based or seat-based billing capabilities into your product. The platform is designed to be highly available, accurate and flexible for any kind of revenue capabilities that your product may need. We are on a mission to empower businesses with seamless revenue automation. The founding team includes engineering and product leadership talent from Rippling (first employee and ex-YC founder), Dropbox (Senior Director of Engineering), and Airbnb (Engineering leader). Your Role As our first dedicated Support and Implementation Specialist, you'll play a crucial role in ensuring our customers have a seamless experience with Maple. From onboarding new clients to troubleshooting complex billing setups, you'll work closely with our engineering and product teams to deliver exceptional support and drive customer success. Why Maple At Maple, you will have the unique opportunity to work directly with the founders in an early-stage startup. The founders have decades of experience building software and scaling companies from 0 to 100+ million in revenue. You will be privy to key business and product decisions and also play an important role in shaping the team culture. Job Responsibilities Guide new customers through onboarding and implementation, helping them set up billing models in Maple. Provide thoughtful, high-quality support via email and chat—helping users solve problems and learn best practices. Work closely with engineering to triage bugs, resolve technical issues, and improve product reliability. Document learnings and build help center content to scale our support. Be the voice of the customer, bringing feedback to the product team to shape roadmap decisions. Required Skills 2–5 years of experience in technical support, solutions engineering, or customer success—ideally at a SaaS company. Excited to roll up your sleeves and build a support function from scratch. Curious, analytical mindset and enjoy solving open-ended problems. Comfortable with APIs, data structures, and basic debugging. Communicate clearly and empathetically, especially in writing. Experience writing technical documentation or support content. Thrive in fast-paced, early-stage environments with lots of ambiguity (and opportunity). Pay and Benefits This is a fully remote, full-time position anywhere in Canada. The salary for this position is $50,000 — $80,000 CAD based on experience and performance. The position includes 3 weeks (15 days) of paid time off, plus 10 additional days for national holidays. You are also free to take additional time off here and there as needed for any reasonable reason, like if you are sick, but also if you need the morning off to take your pet to the vet, or need an afternoon off to drive a loved one to the airport. At the end of the day all that matters to us is that we are making progress on what we are building together — we are not interested in tracking time. How to Apply Please click on the button below to send an email with your resume, a link to your LinkedIn profile and any other details or projects you would like to share. #J-18808-Ljbffr

  • Implementation Specialist

    2 weeks ago

    , , Canada EWS Group Full time

    Implementation Specialist page is loaded## Implementation Specialistlocations: Remote - Canadatime type: Full timeposted on: Posted Todayjob requisition id: R47692## **Job Details:****THE COMPANY**Club Caddie is a quickly growing technology start-up that builds golf course management software. We’ve had the privilege of recently being acquired by Jonas...

  • Implementation Specialist

    2 weeks ago

    , , Canada Club Caddie Full time

    Implementation Specialist - Club Caddie Join to apply for the Implementation Specialist role at Club Caddie . The Company Club Caddie is a quickly growing technology start‑up that builds golf course management software. We’ve had the privilege of recently being acquired by Jonas Software. Jonas Software is the valued technology partner of over 40,000...

  • Snowflake Implementation Specialist

    2 weeks ago

    , , Canada HRB Full time

    Job Title: Snowflake Implementation Specialist Location: Remote Canada (but occasional travel to the US) Engagement Type: Contract (salaried options may be considered for the right candidate) Engagement Duration: 2 Years Start Date: July 1, 2025 (Identification of candidate by May 1, 2025) Overview: We are seeking a knowledgeable and experienced Snowflake...

  • Implementation Specialist

    2 weeks ago

    , , Canada Jonas Software - Canada Full time

    Employer Industry: Golf Course Management Software Why consider this job opportunity Opportunity for career advancement and growth within the organization Supportive and collaborative work environment Chance to work in a rapidly growing technology start‑up Engage with clients and make a significant impact on their operations Work with a leading provider in...

  • Testing Implementation Specialist

    2 weeks ago

    , , Canada AI Jobs Full time

    Testing Implementation Specialist (Remote) Join to apply for the Testing Implementation Specialist (Remote) role at AI Jobs We’re looking for a dependable, adaptable professional to support day-to-day tasks and ensure smooth operations. This role is straightforward, structured, and easy to learn, making it ideal for anyone who wants a stable income,...

  • Implementation Specialist

    1 week ago

    Toronto, Ontario, MH A Canada Able Innovations Full time $60,000 - $90,000 per year

    Implementation Specialist - Toronto (IST2512)Passionate about healthcare innovation and adoption? Do you love working with people and making complex things feel approachable?Become a healthcare technology educator, and join Able Innovations as an Implementation Specialist Here is your opportunity to play a key role in transforming patient transfers in...

  • Genesys Cloud Implementation Specialist

    7 days ago

    , , Canada Insight Global Full time

    A leading consulting firm in Canada is seeking a skilled Genesys Cloud Specialist to design and implement contact center solutions. The ideal candidate will have over 3 years of experience with Genesys Cloud, strong API knowledge, and excellent communication skills. Responsibilities include providing technical support and training to customers,...

  • Implementation Specialist I

    1 week ago

    , , Canada GoCanvas Full time

    The Role, Implementation Specialist I - this position is for applicants based in Canada GoCanvas and SiteDocs work together as part of the Nemetschek Group to streamline construction and field operations. GoCanvas specializes in digital fieldworker collaboration and compliance, while SiteDocs, a GoCanvas solution, focuses on workplace safety management...

  • Implementation Specialist

    1 week ago

    Canada PocketHealth Full time $80,000 - $120,000 per year

    What if you could personally impact the future of healthcare? As part of the PocketHealth team, you will enable hospitals and clinics across North America — and more importantly, empower over 2 million patients — to discover a better healthcare experience. PocketHealth is a patient-centric platform that enables hospitals and clinics across North...

  • Technical Implementation Specialist

    1 week ago

    Canada ADP Full time

    **ADP is hiring a Technical Implementation Specialist.** In this position, you'll leverage our top-ranked training programs and world-class service guidelines to create exceptional onboarding experiences for each product or service implementation. **_Unlock Your Career Potential: Implementation at ADP._** Do you have a passion for out-of-the-box thinking and...