Cleanroom General Manager

Job Overview The Cleanroom General Manager leads a profitable growth‑oriented business in a specific location (“Market Center”) with full profit and loss responsibility. A General Manager is the comprehensive operations leader of rental uniforms and adjacent products and is responsible for service, sales, production, merchandise, people leadership, safety, and finance. The GM drives profitability and growth by putting the customer first, while investing in our people by coaching, engaging, and motivating behaviors to service our customers. Responsibilities/Essential Functions Manage all facets of the market center including sales, finance, people leadership, and customer service with full P&L accountability. Manage a Cleanroom Market Center (MC) location, possibly with depots and service centers (annual revenue of $10M+). Drive new sales growth within the existing client base and ensure delivery of exceptional customer service to our clients. Develop short‑ and long‑term operational strategies in partnership with senior team members and provide the leadership necessary for the successful design, development, and execution of that strategy to achieve measurable outcomes in a timely, cost‑effective manner. Lead and manage a highly productive, motivated, and driven team through strong communication, empowerment, reward, and coaching techniques. Maintain close working relationships with partner groups in functional areas, including Sales, Human Resources, Finance, Marketing, Supply Chain, and Compliance. Partner with the business unit leaders and other key stakeholders to drive change and implement new business processes. Drive profitability and growth by obtaining new customers and retaining current customer relationships, and maintain the market center’s total managed volume. Use strategic and leadership skills to facilitate employee selection, development, retention, motivation, and strong customer relationships. Ensure compliance with contracts and company policies and procedures. Participate in hands‑on activities in the Market Center and other field locations. Establish a cohesive team between service and production departments to meet organizational goals. Overall MC results, including but not limited to metrics in Service, Production, Sales, Supply Chain, People Leadership and Finance departments. Set clear expectations for each department and lead by example. Ensure daily efficient operations of location in accordance with established business values, policies and processes. Implement, administer and evaluate programs and procedures to ensure maximum customer retention. Develop and maintain valid service agreements, maintain a positive service attitude, effective quality assurance, good customer relations, and efficient route management. Implement general price changes when needed and adjust prices on specific accounts as necessary. Review financial statements, reports and other performance data in a dedicated manner; measure financial productivity and sales goal achievement to determine areas for remediation and improvement. Personally oversee the proper and timely collection of the Company’s accounts receivables. Create a pervasive sales culture that fosters team selling via Together in Growth (IG) and Shared Lead programs. Proactively support the generation of new business for the MC; provide leadership and support for new sales opportunities. Develop and maintain customer relationships with the Market Center’s top customers. Complete in‑person meetings for each department head weekly to review performance. Promote and sustain a safety culture. Ensure all safety accidents and incidents are timely investigated and reported by department leadership. Oversee implementation, administration and evaluation of production programs and procedures. Conduct short‑ and long‑range planning to ensure achievement of production goals and standards. Manage merchandise budget and inventory to reduce spend while continually providing adequate supply for the customer base. Maintain merchandise control billing and collections to recover costs associated with customer lost and ruined goods. Partner with labor relations or human resources in union or non‑union environments to ensure all employee disciplinary action is timely investigated and documented by department leadership. Conduct performance evaluations for department leaders, providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives. Manage the hiring, placement and removal of the location’s workforce; consult and work with staff management on the best action to take regarding location staffing. Proactively lead talent development programs and efforts within the MC. Knowledge/Skills/Abilities Strategic Agility (Making Complex Decisions): Solve even the toughest and most complex problems; glean meaning from available data; quick to learn new and different; use multiple problem‑solving tools and techniques. Building People Capability (Inspiring Others): Skilled at getting individuals and teams to perform at a higher level and embrace change; negotiate skillfully to achieve fair outcomes; communicate a compelling vision; inspire others; build motivated, high‑performing teams; understand motivators. Accountability for Excellence (Focusing on Action and Outcomes): Attack everything with drive and energy with an eye on the bottom line; initiate action before all facts are known; drive to finish everything started. Impact and Influence (Getting Work Done Through Others): Manage people well; get the most and best out of people; set and communicate guiding goals; measure accomplishments; hold people accountable; provide useful feedback; delegate and develop; keep people informed; provide coaching for present and future. Organizational Collaboration (Being Organizationally Savvy): Maneuver well to get things done; know where to go to get what is needed; politically aware and agile; know what the right thing to do is; present views and arguments well. Demonstrated leadership skills with a broad knowledge of management practices and good business analysis/project management skills. Demonstrated ability to grasp a large, complex, matrix‑oriented global business at a base level and use this understanding to set overall strategy and drive business process improvement. Demonstrated business savvy to effectively communicate and work with other executives in support of achieving business and systems goals. Strong business planning skills to execute strategic projects with implications for business areas with rapidly evolving processes; balanced perspective on strategic and tactical issues. Proven ability to manage numerous projects and resources remotely in a highly dispersed organization. Proven ability to select top talent and create a productive environment that promotes initiative, innovation, continual learning, and development of key personnel for future advancement. Excellent communication and presentation skills with a wide range of audiences including clients, frontline managers and C‑level leaders. Proficient with Microsoft Office and Teams. Experience/Qualifications Bachelor’s degree or equivalent required. Five to seven years of progressive management responsibility. Industry experience strongly preferred. Twelve to eighteen months of B2B sales experience strongly preferred. Demonstrated success in operations management in a production facility or manufacturing environment; considerable knowledge of financial reporting, including profit and loss, sales, and capital expenses. License Requirements/Certifications A valid driver’s license is required. Working Environment/Safety Requirements/Physical Requirements A plant/office environment in a Market Center; must walk/maneuver throughout the plant, loading docks, storeroom, and delivery vehicles. May be exposed to heat, cold, laundry chemicals, fumes, dust, and noise. Up to 50% of time may be required for travel (to visit customers, engage in new sales opportunities, attend management meetings); local or overnight travel within Canada and the United States. Compensation The salary rate that Canadian Linen and Uniform Service reasonably expects to pay for this position ranges between $120,000 – $135,000 per year depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus. #J-18808-Ljbffr