Service Catalogue, Assistant Vice President

Job Description About Citco Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs. For more information about Citco, please visit About the Team & Business Line Fund Administration is Citco's core business, and our alternative asset and accounting service is one of the industry's most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. Transformation Office Foundational Governance is a governance team who oversees, approves, and manages the global product, deliverables, tasks, and processes within Citco. We define the global standards for client offering and monitor the products sold by the various Lines of Business. Responsibilities Your Role: The Foundational Governance AVP will be an essential member of the Platform Governance Team, responsible for capturing, governing, and maintaining the standard service catalogue across various line of business within Citco. The AVP will collaborate with Process Owners and business unit representatives to ensure accurate capture of our gold standard and client deviations while digitizing them in our platform tool while adhering to our governance model. You will own execution of multiple concurrent projects end to end Manage Working Group meetings for all assigned projects Collaborate with cross-functional teams to review current catalogues and create new initiatives and refine existing processes to drive standardization Lead discussions with stakeholders to brainstorm solutions and assess feasibility Own and review Governance documents clearly articulating as-is and to-be states Lead Scrum stand-ups, backlog grooming sessions, review and retrospective meetings Ensure best practice/Industry standards (set by Citco) are being followed Govern multiple data platforms to ensure synchronicity of datapoints between them Assist with Analysis and Data Gathering and QA testing Ensuring risks and issues are identified, tracked, and escalated Foster a culture of collaboration, continuous improvement, and excellence Ability to think critically and formulate logic-based opinions Collaborate with various resources in various locations and time zones. Identifying and documenting detailed requirements as required for initiatives Tailoring the communication plan appropriately for each stakeholder group Digitize our documented catalogues into our platform tool - Optix Qualifications About You: You will have a Bachelor or Master-level degree 5+ years in Governance, Risk or project-based roles with demonstrated responsibility and ownership of projects, preferably in financial domain Strong understanding of taxonomies and frameworks, with the ability to translate these into clear, actionable, and standardized process flows. Experience with process mapping tools such as Visio, Lucidchart, or any other diagramming and workflow tools. Excellent project management skills with the ability to lead cross-functional teams and prioritize multiple initiatives. Strong analytical and problem-solving skills, with a knack for simplifying complex processes and aligning them with business goals Experience collaborating with a team distributed across the globe Self-starter who can demonstrate taking initiative and ownership in current role Proven time management capabilities Excellent communication, organizational and presentation skills Advanced MS Office suite skills in particular Excel, PowerPoint & Outlook Assets / nice-to-haves GRC (Governance, Risk, and/or Compliance) Experience PMP Experience Lean Six Sigma Certification Experience with Agile delivery methodologies Experience with Business OPTIX, Visio, SmartSheet, Qlik, PowerBI, Databricks Understanding of how BPM, CRM and BI tools operate Our Benefits Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection. Create a job alert for this search #J-18808-Ljbffr