Manager, Commercial Fraud Strategy

Job Description You will be responsible for fulfilling the reporting needs of the Commercial Fraud Strategy team. This will include tracking numbers on a daily and monthly basis, as well as updating necessary graphs for decks. You will also support the Senior Fraud Strategists (Senior Managers) within Commercial Digital and Deposits fraud portfolios in protecting clients and managing their loss lines. You will achieve this objective by monitoring the current landscape, collaborating within Fraud Management and externally with Lines of Business partners. You will look to achieve a balance between fraud loss, client experience, operational cost and risk appetite. Further, you will support the Senior Managers within large transformational initiatives through thought leadership, risk identification and collaboration with internal stakeholders. Please note this is an in‑office role with a minimum of 4 days in office per week. What will you do? Track fraud statistics (cases, losses, clients, etc.) on an ongoing basis and update graphs Complete macro regressions on fraud cases, monitoring impact of various trends Support Senior Managers in managing fraud losses across the Commercial Digital and Deposits portfolios Assess current and emerging fraud risks to assist in developing & implementing strategic plans that support business transformation Support Senior Managers on large‑scale transformation initiatives to ensure the right controls are implemented both within RBC and the industry to create a seamless client experience balanced against fraud risk Conduct data analysis to support business case development for technology or FTE investment Work collaboratively in a cross‑functional squad to identify and execute against opportunities to optimize the balance across the risk pillars, while managing a prioritized backlog of ideas Stay apprised of production & operations strategies & objectives and conduct research to assess best‑in‑class fraud mitigation strategies & technologies What will you need to succeed? Must‑have 1+ year experience in Fraud Management or 2+ years’ experience in a relevant field Financial services industry experience with banking product knowledge Ability to work on problems of complex & diverse scope, and identify creative alternatives Self‑starter, willing to accept ambiguity & shifting responsibilities Strong analytical skills & critical thinking with a proven ability to source, analyze & summarize transactional & financial data Demonstrated skill in developing processes, using creative analytical, problem‑solving skills Professional written & oral communication skills Proficiency in MS Excel & PowerPoint and highly organized with ability to multitask & shift priorities In this role, you will communicate & interact frequently with RBC partners and/or employees located across Canada and/or worldwide Nice‑to‑have Project management or consulting experience What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Ability to make a difference & lasting impact Opportunity to take on progressively greater accountabilities A comprehensive Total Rewards Program Leaders who support your development Job Skills Analytics Insights, Decision Making, Fraud Management, Fraud Risk Management, Long Term Planning, Quality Orientation, Reporting Management, Waterfall Model Additional Job Details Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: Application Deadline: Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in‑the‑know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well‑being of our clients and communities at jobs.rbc.com. #J-18808-Ljbffr