Partner Success Manager

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary

We are currently seeking a Partner Success Manager to join our Channel team This role will be based in Toronto, Vancouver or Calgary and will support our US based partners.

Who you are

You are a strategic thinker and relationship builder, with an entrepreneurial mindset and a proven track record in sales. As a Partner Success Manager, your focus will be to strategically build relationships with current and prospective partners, while also managing a pipeline of incoming leads from the Clio partner network.

What your team does

The Clio Channel Team is rapidly growing and focused on building and managing relationships with our Channel partners to drive sales and expand our market reach. The team is focused on activating existing relationships and building new partnerships with firms consisting of Law Consultants, IT Consultants, Managed Service Providers, Accountants/Bookkeepers, and SEO/Marketing Consultants.

What you'll work on

The Partner Success Manager will assist in managing and supporting a portfolio of our growth partners, working to provide exceptional service and facilitate the partner’s onboarding, enablement, and daily operational needs. This role is ideal for someone who is looking to develop their skills in partnership management and gain valuable experience in a dynamic environment.

• Support the onboarding of new partners, ensuring they are set up and understand the resources and processes available.
• Assist in delivering training materials, answering partner inquiries, and helping partners access the tools and resources needed for success.
• Serve as the initial point of contact for our growth partners, maintaining regular touchpoints to address questions and check-in on their progress.
• Foster positive relationships through proactive communication and by providing reliable, supportive service to our partners.
• Help with the day-to-day operations of the partner program, including tracking partner activities, updating partner records, and managing communication channels.
• Assist in gathering and reporting data on partner performance, using this data to help identify any areas for support or improvement.
• Address partner inquiries, provide timely assistance, and liaise with relevant teams to deliver effective solutions.
• Actively learn about the partner landscape to become a trusted resource for partners seeking support.

What you bring

• Minimum of 1-3 years in partner success, customer success, or account management
• Strong communication, organizational abilities, and customer support skills
• Ability to proactively identify and address partner challenges and advocate for solutions
• Bachelor’s degree in Business, Marketing, or a related field

Bonus points if you have

• Experience working with Channel Partners
• Demonstrate a keen interest in improving your craft by using AI

This role is a backfill for an existing position.

What you will find here

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week
• Flexible time off policy, with an encouraged 20 days off per year
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is $78,000 to $91,800 to $105,600 CAD. There are a separate set of salary bands for other regions based on local currency. The expected new hire variable range for this role is $33,500 to $39,300 to $45,100 CAD. The opportunity to earn commissions beyond the stated am