Director, Sales Experience Product Management
2 weeks ago
Who are we?
Equinix is the world’s digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Director, Sales Experience Product Management
Job Summary
Builds, mentors and leads a team of product managers to achieve the goals of the organization.
Responsibilities
Own the customer and employee experience for Sales QTC Experience and the quoting and agreement domains
Gather the voice of the customer and employees regarding process and system interactions
Apply user-centered design principles and practices to Sales quote to cash process, policy, and system transformation, management and improvement
Capture customer and employee business requirements into Epics
Minimize end user disruption through evolutionary UI change where possible
Communicate and train process and UI change where necessary
Define Sales QTC Experience vision and roadmaps
Develop overall Sales QTC experience vision, including target company process, policy, and tooling in collaboration with key customer, product management and operations stakeholders
Partner with upstream and downstream teams to deliver continuous and optimal end to end experience
Document business process and system interactions within quoting and agreement domains. Manage contracts with upstream and downstream domains and users
Develop strategy and process roadmap, driving to holistic solutions
In collaboration with key stakeholders, envision the targeted experience and identify business outcomes
Responsible for shaping the backlog to deliver the Sales Experience vision
Create and maintain prioritized roadmaps for Sales experience. Prioritize epics based on delivery capacity and value
Manage a team of domain Product Owners that support the Sales Experience
Hire, coach and manage Product Owners
Deliver business value
Drive to achieve business value through speed, efficiency and effectiveness of process, policy and systems
Define and measure success on an ongoing basis
Qualifications
20+ years experience preferred
Bachelor's degree preferred
5+ years of experience owning and delivering products
Strong leadership skills and the proven ability to drive organizational change
Strong communication skills with ability to align the organization on complex technical decisions
Active coach and mentor whose goals are to grow and maximize team potential
Experience managing geographically distributed teams
Knowledge
Agile Development & Methodologies, preferably in large organizations
Sales process and sales support structuring
Product Vision and Roadmap Creation
Experience with quote to cash systems and transformation
Prioritization, planning and backlog management
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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Director, Sales Experience Product Management
2 weeks ago
Old Toronto, Canada Equinix Full timeWho are we? Equinix is the world’s digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with...
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Director, Sales Experience Product Management
2 weeks ago
Old Toronto, Canada Equinix Full timeWho are we? Equinix is the world’s digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with...
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Old Toronto, Canada Equinix Full timeDirector, Product Experience Product Management page is loaded Director, Product Experience Product Management Apply locations Toronto time type Full time posted on Posted Yesterday job requisition id JR-145510 Who are we? Equinix is the world’s digital infrastructure company , operating over 2 50 data...
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