Client Engagement

Client Engagement & Growth Specialist

At Maria Pecorella Insurance we are more than an insurance agency. We are trusted advisors who help clients protect their most important assets, prepare for life's uncertainties, and pursue their goals with confidence.

We are looking for passionate individuals who lead with empathy, build meaningful relationships, think strategically, and are inspired by making a lasting impact in the lives of others and within our community.

Our culture is built on collaboration, accountability, continuous growth, and genuine care for both our clients and each other. We celebrate success, support one another, and believe that when our team thrives, our clients thrive too.

Build Relationships. Create Opportunities. Make a Difference.

Monday to Friday | 8:30 a.m. to 1:30 p.m. | $19-$22/hour

Do you enjoy connecting with people and helping them make informed decisions?

At Maria Pecorella's Desjardins Insurance Agency , we are looking for a motivated, people-focused professional to connect with clients, identify potential gaps in their insurance coverage, and schedule review appointments that help protect what matters most.

This is more than a customer service role. It's an opportunity to build meaningful relationships, make a real impact, and further develop valuable business, communication, and client relationship skills within a supportive, community-focused team.

What You Will Do

• Connect with existing clients by phone and email
• Build strong client relationships through proactive follow-up
• Identify potential gaps in coverage and schedule review appointments
• Educate clients on insurance and financial service solutions
• Maintain accurate client records and documentation
• Assist clients with digital account access and online tools
• Achieve weekly, monthly and annual connecting calls/reviews/pivots/appointment goals
• Maintain, update accurate and timely documentation of client interactions, activities, and follow-up actions

Who We are Looking For

You may be a great fit if you:

• Enjoy talking with people and building relationships
• Are confident, professional, and organized
• Like asking questions and uncovering opportunities
• Are comfortable making outbound calls
• Enjoy helping people and providing exceptional service
• Want a role that combines customer service, relationship building, and business growth
• Value accurate client documentation to support exceptional service and compliance requirements

Qualifications

• Customer service, sales, relationship-building, or business development experience is an asset
• Strong communication and interpersonal skills
• Professional, organized, and self-motivated
• Second-language proficiency is an asset
• Must be able to obtain required insurance licensing if needed (if not already licensed)

Whether you are starting your career, returning to the workforce, or bringing years of experience, we would love to hear from you.

Why Join Our Team?

• Monday to Friday schedule, 8:30 a.m. to 1:30 p.m.
• No evenings, weekends, or shift work
• $19-$22/hour based on experience
• Health and dental benefits available to eligible employees
• Paid vacation and personal/sick days
• Ongoing coaching, training, and professional development
• Growth opportunities within the Agency
• Supportive and collaborative team culture
• Community involvement and volunteer opportunities