Senior Technical Consultant

Overview Senior Technical Consultant (JDE E1 CNC) – Full-time remote role based in Canada. ERP-One Consulting is seeking a senior technical consultant to deliver expert-level technical support on consulting and managed services projects, serve as an escalation point, and contribute to client solutions and success. About Us Since 2004, ERP-One provides a high level of service and expertise to our customers. We are a consulting team focused on aligning technical and business solutions to maximize our clients’ potential, driven by performance and outcomes. Our core values are: Positive & Balanced Caring & Genuine Do The Right Thing Pursues Better We hire, retain, reward, and recognize teammates based on these core values, and we expect you to share them to be successful. About the role The Senior Technical Consultant will provide senior-level technical expertise on consulting and managed services projects and serve as an escalation point for team members. The role involves working with other team members, partners, and vendors to resolve client issues. The position is remote and based in Canada, with infrequent travel for team building and client projects. The role reports to the Delivery Manager. Responsibilities Provide support to customers as part of our technical consulting team, including tools and code for current release upgrades, system upgrades, environment refreshes, and resolving complex CNC-related issues. Collaborate with DBAs to ensure seamless integration and performance of ERP environments during upgrades, migrations, and troubleshooting. Perform technical troubleshooting across ERP systems, middleware, and operating systems, including root cause analysis and log review with recommendations for resolution. Support varying versions of ERP tools, OMW, UDOs, BSSV, AIS, and orchestrator. Provide senior-level cross-application knowledge (E1, World, ReportsNow DAS, Oracle Cloud applications, and other supported applications). Advise clients on solutions and architecture, understanding their pain points, technical landscape, and goals. Drive continuous improvement in CNC processes, tools, and methodologies. Develop and maintain technical documentation for processes and system configurations. Serve as a technical escalation point, mentor team members, share best practices, and contribute to a culture of continuous learning and collaboration. Managed Services Support Support managed services clients including incident resolution, enhancement requests, and routine maintenance. Meet or exceed service level agreements (SLAs) through proactive monitoring, prioritization, and stakeholder communication. Project Delivery and Client Collaboration Lead and manage multiple technical/CNC-related projects ensuring timely delivery and client satisfaction. Partner with cross-functional teams to assess issues, identify opportunities, and implement solutions aligned with best practices and available technologies. Provide training and presentations to clients, empowering them on security awareness and system usage. Contribute to ERP-One's success through sales support Stay informed of the latest developments in JD Edwards EnterpriseOne, Oracle Cloud, and related technologies. Analyze client needs and business processes to understand client goals. Participate in pre-sales discussions to assess technical fit and suggest approaches. Translate client needs into ERP solutions using the SEDA framework (Scope, Effort, Deliverables, Assumptions). Coordinate with internal teams to ensure smooth handoff from sales to delivery. Conduct and support technical demonstrations and proof-of-concept initiatives using appropriate tools and methodologies. Develop and deliver product features/enhancements training, whitepapers, and presentations. Experience and Qualifications Must haves: Minimum 10 years’ JD Edwards experience as a CNC implementing, upgrading, and supporting client projects and providing day-to-day operational support. Expert EnterpriseOne technical knowledge with experience across middleware and operating systems (WebSphere, WebLogic, Windows, iSeries, Linux/AIX/UNIX), databases (MSSQL, Oracle), JAS, AIS, BSSV, OVR, UDOs, BI Publisher, 21CFR11, LDAP & SSO technologies, E1 Development issues (Reports, Forms, BSFN, BSSV). Relevant post-secondary education in computer science, information systems, technology, business, or related field. Minimum 5 years’ JDE consulting experience. Nice to have: Experience supporting E1 RTE and ADF Experience with common E1 peripheral applications (RevSoft, Autom8, ReportsNow DAS, Vertex, DSI) Experience in Oracle Cloud infrastructure, Oracle Database, or Linux platforms Skills and competencies Excellent customer service and communication skills Excellent time management and ability to prioritize multiple tasks Strong interpersonal and listening skills to understand client issues and craft effective solutions Excellent problem-solving skills and quick decision-making Proactive and adaptable to changing client needs and technology updates Keen interest in learning and using new technology in JD Edwards, Oracle, and peripherals Ability to work comfortably from a home-based office with minimal oversight Working Conditions Long periods of sitting or standing while working at a computer Mental focus can be moderately stressful due to deadlines Ad hoc off-hours escalation support and on-call may be required Rewards Base salary range CAD 115,000–CAD 135,000 dependent on qualifications Fully remote role – based in Canada and legally authorized to work in Canada Health, dental, telemedicine, and flexible health spending account Generous vacation days, personal time, and 12 statutory holidays One-time technology allowance for new employees Monthly technology allowance for all employees Recruitment Process This job posting will remain open until filled and there is one position available. Please apply with your resume via LinkedIn. Only candidates who meet the qualifications will be contacted. All candidates interviewed will be notified of status within 45 days of last interview. Employment may be conditional on a clear criminal record check prior to offer, depending on role and jurisdiction. We use applicant screening questions on LinkedIn as part of a form of AI. Corporate Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting Note: This refined description preserves the original content while removing formatting inconsistencies and ensuring accessibility and readability. #J-18808-Ljbffr