Customer Care Manager

1 week ago


Brantford, Ontario, Canada LFL Group Full time

LEON'S IS CURRENTLY HIRING A CUSTOMER CARE MANAGERLeon's Furniture Ltd. is a family-owned, publicly traded company that has been a part of Canadian homes, and families for more than a century. We are committed to providing our dedicated associates with secure jobs, and a safe and satisfying work environment, and will strive to support their ongoing pursuit of personal development and career advancement.Presently, Leon's is looking for talented applicants for the position of Customer Care Manager. RESPONSIBILITIESOverseeing the main office and after sales service department; ensuring that customers receive excellent service via phone, email and in personEnsuring the accuracy and security of customers'' orders, personal information and paymentsFinance and account managementLiaising with vendors and external service providers to ensure expectations for service, quality and timeliness are consistently metManaging parts, repairs, manufacturer returns and damaged productTraining and people developmentInterviewing and hiringScheduling; ensuring provincial legislative requirements are metResolving customer issuesManaging performance and developing action plansEnsuring company policies and procedures are metEnsuring the general safety and security of store and employeesProcessing and submitting payroll for all store associatesOther duties as assignedQUALIFICATIONSStrong leadership and customer service skills; previous management or supervisory experience in a retail environment preferredAbility to train and develop others to succeedHighly organized with excellent time-management skillsGoal orientedAmbitious and eager to growWillingness to relocate advantageous but not necessaryAnd most importantly, a POSITIVE ATTITUDEWHY LEON''S?On going training and development to ensure your successA fast-paced, dynamic and fun environment with a great teamA generous employee discount programProfit SharingBenefits PlanThe ideal candidate has the drive and determination to continue to make Leon's the number one choice for the Canadian consumer, and shares our core values, which are deeply embedded in our culture and reflected in our actions: Honesty. Integrity. Hard work. Family.ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW


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