Technical Support Engineer, Trilogy
1 week ago
Technical Support Engineer, Trilogy (Remote) - $60,000/year USD Join as a Technical Support Engineer for Trilogy’s AI‑augmented cyber‑bot customer support platform. Your role will involve troubleshooting complex technical issues, refining AI workflows, and building automated solutions for production‑scale incidents. Base pay range $30.00/hr – $30.00/hr (≈ $60,000/year) Customers expect AI‑driven instant responses, yet most organizations struggle to turn AI into tangible results. This role bridges that gap by teaching, refining, and mentoring AI tools, turning each ticket resolution into cumulative intelligence that benefits thousands of future customers. What You Will Be Doing AI‑Augmented Customer Resolutions: Examine complex tickets escalated by AI systems, apply human judgment where AI underperforms, and enhance the AI system to close the gap. What You Won’t Be Doing Spending two full months onboarding; you will be expected to achieve product proficiency within the first month. Relying on managers for assistance; you must unblock yourself effectively. Technical Support Engineer Key Responsibilities Combine technical human judgment and AI capabilities to handle intricate customer issues that AI cannot resolve independently. Basic Requirements Must be located in North or South America. Minimum of 3 years total experience in a technical customer support role. Advanced generative AI proficiency (using multiple AI tools, automating workflows, creating custom GPTs). LLM use only for research or content generation is insufficient. About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. Trilogy has thrived for three decades on talent acquisition, technological innovation, and business incubation. Our culture focuses on simple customer‑facing designs, moon‑shot ideas, and modern cloud‑based stack re‑architecting. Working with us This is a full‑time, 40‑hour per week, long‑term position. It requires entering into an independent contractor agreement with Crossover as a Contractor of Record. Compensation is $30 USD/hour (≈ $60,000/year). The payment period is weekly. For more information visit Referrals increase your chances of interviewing at Crossover by 2×. We look forward to meeting you #J-18808-Ljbffr
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Technical Support Engineer, Trilogy
1 week ago
Ottawa, Canada Crossover Full timeTechnical Support Engineer, Trilogy (Remote) - $60,000/year USD Join as a Technical Support Engineer for Trilogy’s AI‑augmented cyber‑bot customer support platform. Your role will involve troubleshooting complex technical issues, refining AI workflows, and building automated solutions for production‑scale incidents. Base pay range $30.00/hr –...
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Technical Support Engineer, Trilogy
3 weeks ago
Ottawa, Canada Crossover Full timeTechnical Support Engineer, Trilogy (Remote) - $60,000/year USD Join to apply for the Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Crossover. This position is a full‑time, long‑term contractor role requiring an independent contractor agreement with Crossover as a Contractor of Record. The support sector faces mounting...
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Technical Support Engineer, Trilogy
3 weeks ago
Ottawa, Canada Crossover Full timeTechnical Support Engineer, Trilogy (Remote) - $60,000/year USD Join to apply for the Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Crossover . This position is a full‑time, long‑term contractor role requiring an independent contractor agreement with Crossover as a Contractor of Record. The support sector faces mounting...
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Technical Support Engineer, Trilogy
2 weeks ago
Ottawa, Canada Crossover Full timeTechnical Support Engineer, Trilogy (Remote) - $60,000/year USD Join the Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Crossover. This range is provided by Crossover. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $30.00/hr - $30.00/hr The support sector faces...
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Technical Support Engineer, Trilogy
2 weeks ago
Ottawa, Canada Crossover Full timeTechnical Support Engineer, Trilogy (Remote) - $60,000/year USD Join the Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Crossover . This range is provided by Crossover. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $30.00/hr - $30.00/hr The support sector faces...
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Technical Support Engineer, Trilogy
18 hours ago
Ottawa, Canada Crossover Full timeCustomer expectations are rising sharply while the support industry struggles with mounting complexity. Today's customers demand AI-driven, instant resolutions, yet most companies remain stuck in pilot mode and fail to deliver meaningful AI outcomes. The challenge is about to intensify. Projections suggest that by 2029, agentic systems will autonomously...
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Technical Support Engineer, Trilogy
13 hours ago
Ottawa, Canada Crossover Full timeCustomer expectations are rising sharply while the support industry struggles with mounting complexity. Today's customers demand AI-driven, instant resolutions, yet most companies remain stuck in pilot mode and fail to deliver meaningful AI outcomes. The challenge is about to intensify. Projections suggest that by 2029, agentic systems will autonomously...
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Application Support Engineer, Trilogy
2 weeks ago
Ottawa, Canada Crossover Full timeApplication Support Engineer, Trilogy (Remote) - $60,000/year USD Join to apply for the Application Support Engineer, Trilogy (Remote) - $60,000/year USD role at Crossover This range is provided by Crossover. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base Pay Range $30.00/hr - $30.00/hr The...
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Application Support Engineer, Trilogy
2 weeks ago
Ottawa, Canada Crossover Full timeApplication Support Engineer, Trilogy (Remote) - $60,000/year USDJoin to apply for the Application Support Engineer, Trilogy (Remote) - $60,000/year USD role at CrossoverThis range is provided by Crossover. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base Pay Range$30.00/hr - $30.00/hrThe support...
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Application Support Engineer, Trilogy
2 weeks ago
Ottawa, Canada Crossover Full timeApplication Support Engineer, Trilogy (Remote) - $60,000/year USD Join to apply for the Application Support Engineer, Trilogy (Remote) - $60,000/year USD role at Crossover Base Pay $30.00/hr - $30.00/hr Overview Customer expectations in support are rising while the industry struggles with mounting complexity. Today’s customers anticipate instant,...
