Assistant Manager
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Tim Hortons in Sooke, BC is hiring a full-time Assistant Manager - Food Services to oversee daily restaurant operations, lead a team of 16-20 staff, and ensure profitability, compliance, and excellent customer service.
Responsibilities
- Analyze budget to boost and maintain the restaurant's profits
- Evaluate daily operations
- Monitor revenues to determine labour cost
- Monitor staff performance
- Plan and organize daily operations
- Recruit staff
- Set staff work schedules
- Supervise staff
- Train staff
- Balance cash and complete balance sheets, cash reports and related forms
- Conduct performance reviews
- Organize and maintain inventory
- Ensure health and safety regulations are followed
- Participate in marketing plans and implementation
- Lead/instruct individuals
- Address customers' complaints or concerns
- Provide customer service
- Plan, organize, direct, control and evaluate daily operations
Requirements
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 to 2 years
- Experience: 3 years to less than 5 years in food services or related field
- Supervision of 16-20 people
- Available for shift or on-call work
- References required
Work Conditions
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Physically demanding
- Combination of sitting, standing, walking; standing for extended periods
Schedule
- Early morning, morning, day, evening, night, weekend, overtime
Personal Suitability
- Accurate, client-focused, dependable, efficient interpersonal skills, excellent oral and written communication, flexible, organized, reliable, team player, ability to multitask
College, CEGEP or other non-university certificate or diploma from a program of 1 to 2 years; 3 to less than 5 years of experience in food services
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