Disability Claims Consultant

Join to apply for the Disability Claims Consultant role at Sun Life . You are as unique as your background, experience, and point of view. Here, you’ll be encouraged, empowered, and challenged to be your best self. You'll work with dynamic colleagues—experts in their fields—who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients, who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families, and communities around the world. This is a 1‑year contract position. Key Responsibilities Assess disputed disability claims in accordance with our claims practices and procedures. Demonstrate excellent knowledge of group disability insurance and claims management strategies. Take action on all appeals where information gaps are identified by obtaining any relevant outstanding information or requesting appropriate third‑party assessments. Provide support to Disability Case Managers on optimal claims decisions, ensuring that all components—including the contract, medical, functional, and vocational components—are considered as part of the overall assessment of the claim decision. Work with Team Managers to identify and close any gaps on case management and decision deficiencies that surface through coaching. Understand key components to claims decisions, including a focus on evaluating and weighing the totality of information and the impact decisions have on clients. Communicate with clients with respect and empathy throughout the appeal process and tactfully deliver final appeal decisions in a sensitive manner. Report on emerging trends so that they can be addressed and, where suitable, learning can be leveraged nationally. Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet our service excellence, quality, and financial commitments to our clients. What Do You Need to Succeed? Exceptional decision‑making and case‑management skills focused on positive outcomes for plan sponsor, plan member, and Sun Life Financial. Critical thinking and stellar client‑service skills. Strong analytical, organizational, and problem‑solving skills. Solid knowledge of group disability insurance policy and coverage concepts. Excellent listening skills and capacity for empathy. Exceptional verbal and written communication skills. Ability to present case reviews in group settings and collaborate in group discussions. Ability to evaluate and identify key information relevant to each case to present to the Appeal Committee. Ability to deliver constructive decisions and feedback in a tactful and sensitive manner. Adaptability, flexibility, and strong decision‑making skills. For Quebec locations, bilingualism (French, English, both oral and written) is required for frequent interactions with English and French‑speaking colleagues or internal partners across Canada or worldwide. Assets A bachelor’s degree or equivalent business experience. 3‑5 years of disability claims experience. Bilingualism is an asset. Benefits A friendly, collaborative, and inclusive culture. A collaborative and interactive team environment. Working together, sharing common values, and encouraging growth and achievement. Compensation Salary Range: $60,000 – $97,000. Additional Information Posting End Date: 30/12/2025We welcome applications from qualified individuals from all backgrounds.Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e‑mail a request to We are proud to be a hybrid organization that offers employees the choice and flexibility to work from both the office and virtually, based on the needs of the business, our Clients, and you. Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. #J-18808-Ljbffr