Team Leader

10 minutes ago

Montreal administrative region, Canada Roots Full time

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey Nature & Scope We are currently hiring for Team Lead - Retail. Reporting to the Store Manager, the Keyholder is to support the leadership team with the operations of the store by ensuring consistent positive customer experiences on the sales floor to profitably grow top-line sales. Key Accountabilities And Responsibilities Creates and leads atmosphere on the sales floor that builds customer realization, retention and loyalty. Coaches associates on customer service fundamentals and provides positive feedback. Creates open outward communication on the sales floor. Keeps current on our products and service updates. Promotes a positive, safe and rewarding environment. Ensures the store is visually appealing at all times. Assists the leadership team in supporting, leading, and implementing new company initiatives. Demonstrated Interpersonal Skills Excellent presentation skills in a retail environment. Ability to motivate the team through coaching and leadership. Ability to lead the sales teams to achieve sales quota. Qualifications and Experience Required 1+ years of related supervisory experience, preferably in retail apparel. Excellent customer service skills. At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don’t meet every listed requirement. Accommodations are available for applicants throughout the recruitment process. #J-18808-Ljbffr

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