Product Management Director

Redefine the future of customer experiences. One conversation at a time. At Nextiva were reimagining how businesses connect bringing together customer experience and team collaboration on a single conversation centric platform. Powered by AI driven by human innovation. Our culture is forward thinking customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether its through our signature Amazing Service the technology we create or the experiences we cultivate connection is at the core of who we are. If youre ready to collaborate with incredible people make an impact and help businesses everywhere deliver truly amazing experiences this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. Nextiva is seeking a Director of Product Management to lead the strategy and execution of our Unified Customer Experience (CX) Platform the companys next-generation product built to unify voice chat contact center and AI-driven engagement in one modern stack. This is a high-impact individual contributor role with broad responsibility influence and autonomydriving outcomes through vision strategy and cross-functional leadership rather than direct people management. As a senior member of the product organization youll own the what and why for a major portion of the unified CX platformshaping direction in alignment with customer needs business objectives and market opportunities. Youll collaborate closely with Engineering Design Sales Marketing and Operations to ensure Nextivas new platform delivers market-leading capability and enterprise-grade depth. Responsibilities Product Vision & Strategy Define refine and communicate a clear vision and multi-year roadmap for the Unified CX Platform that serves small business mid-market and enterprise customers. Translate business goals into product strategies that drive measurable outcomesadoption satisfaction revenue and retention. Stay ahead of CX market shifts particularly in mid-market SaaS where tools like Zendesk Freshdesk Intercom Front and Dialpad are evolving rapidly. Partner with leadership to ensure Nextivas unified platform differentiates through configurability AI depth and agent experience. Execution & Delivery Own the end-to-end product lifecyclefrom customer discovery and validation through launch iteration and scale. Partner daily with Engineering and Design to turn vision into reality balancing roadmap ambitions with technical feasibility. Manage prioritization across competing business needs ensuring on-time in-scope delivery. Drive improvements in feature depth and quality for example making AI and reporting capabilities truly enterprise-grade not just checkbox features. Work with peer PMs to coordinate complex cross-team dependencies across the CX stack including AI agents and analytics. Cross-Functional Leadership Act as the CEO of your product aligning stakeholders across Sales Marketing Finance Operations and Customer Success. Collaborate with Product Marketing to create and refine go-to-market strategies ensuring the right lead funnel positioning and messaging. Work with Sales leadership to capture real-world feature requests and align roadmap priorities to customer demand. Serve as Rohit Guptas eyes and ears in the U.S. timezoneowning day-to-day product leadership and ensuring alignment across geographies. Customer & Market Insights Be the voice of the customer : conduct market and user research synthesize insights and translate feedback into action. Analyze performance metrics and usage data to inform ongoing product decisions. Track competitor moves and adjacent trends in CX AI and communications software. Engage with sales and marketing to ensure Nextivas go-to-market efforts attract the right mid-market customers. Thought Leadership Evangelize the product vision internally and externally communicating clear direction and priorities to all levels. Contribute to executive product strategy and represent CX platform direction in company-wide forums. Model excellence and mentorship within a flat PM organization helping raise the craft bar across the team. Qualifications Education : Bachelors degree in Business Computer Science Engineering or related field; MBA or advanced degree a plus. Experience : 10 years of SaaS product management experience with end-to-end ownership. Domain Expertise : Proven track record with CX Contact Center or Communication Platforms e.g. Zendesk Freshdesk Intercom Front Dialpad. Strategic Acumen : Ability to define vision drive alignment and lead complex cross-functional initiatives. Execution Excellence : Deep experience in agile product delivery roadmap planning and backlog prioritization. Customer Focus : Demonstrated success using research and data to guide decision-making. Business Acumen : Understanding of SaaS metrics P&L impact and trade-offs that drive growth. Collaboration : Proven ability to lead through influence in a flat organizational model with minimal hierarchy. Nextiva DNA (Core Competencies) Nextivas most successful team members share common traits and behaviors : Drives Results : Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations challenge the status quo and ask what can be done differently. They lead and drive change celebrating success to build more success. Critical Thinker : Understands the why and identifies key drivers learning from the past. They are fact-based and data-driven forward-thinking and see problems a few steps ahead. They provide options recommendations and actions understanding risks and dependencies. Right Attitude : They are team-oriented collaborative competitive and hate losing. They are resilient able to bounce back from setbacks zoom in and out and get in the trenches to help solve important problems. They cultivate a culture of service learning support and respect caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office. Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and / or hourly wages incentives or bonuses. Health Supplemental health plan available with coverage for prescriptions paramedical expenses dental and visioncare Insurance Company paid life and disability coverage Work-Life Balance Flexible Time Off (FTO) for salaried employees paid holidays Financial Security RRSP employee long-term savings plan with company match Wellness Employee Assistance Program and comprehensive wellness initiatives Growth Access to ongoing learning and development opportunities and career advancement At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career #LI-MS1 #LI-REMOTE Founded in 2008 Nextiva has grown into a global leader trusted by over businesses and 1M users worldwide. Headquartered in Scottsdale Arizona and with teams across the globe were the future of customer experience and team collaboration through our AI-powered conversation-centric platform. Want to see what life at Nextiva is all about Connect with us on Instagram Instagram MX YouTube LinkedIn and the Nextiva Blog . Required Experience : Director Key Skills Category Management,Athletics,Customer,ABAP,Hydraulics,ITI Employment Type : Full Time Experience : years Vacancy : 1 #J-18808-Ljbffr