Senior Manager, Underwriting

2 weeks ago

Toronto, Ontario, Canada Robertson & Company Ltd. Full time

Job Title:

Senior Manager, Underwriting (Life & Health Insurance)

The Client:

Our client is a leading financial institution with a strong presence in Canada. They are committed to providing high-quality insurance products and services, including Life & Health, Credit Protection, Travel, Home, and Auto Insurance.

What you will achieve in this role:

  • As a Senior Manager, Underwriting (Life & Health Insurance), you will play a pivotal role in supporting underwriting operations and risk management.
  • Evaluate risk referrals using sound underwriting judgment.
  • Ensure service level agreements (SLAs) and client service standards are met with timely underwriting decisions.
  • Provide guidance and mentorship to underwriting professionals to maintain high-quality and consistent decision-making.
  • Manage case backlogs effectively and collaborate with third-party vendors.
  • Drive best-in-class service while maintaining governance standards.
  • Contribute to long-term strategic initiatives to enhance underwriting practices.

Key Responsibilities:

  • Conduct risk assessments and classifications in line with company underwriting philosophy and standards.
  • Approve cases up to $10 million.
  • Manage underwriting processes efficiently, ensuring compliance with policies and procedures.
  • Mentor and train underwriters at various levels, providing performance feedback and career development support.
  • Communicate effectively with internal and external stakeholders to uphold service excellence.
  • Strengthen partnerships across departments to ensure seamless underwriting operations.
  • Maintain compliance with consumer laws and regulations concerning risk classification, confidentiality, and disclosures.
  • Identify and propose solutions to procedural challenges in underwriting operations.
  • Foster trust and transparency with clients while facilitating underwriting decision acceptance.

What you must bring to this role:

  • Bachelor's degree in Science, Pharmacy, Medicine, or a related field.
  • Minimum of 10 years of underwriting experience in Life & Health insurance.
  • FALU or AALU certification is mandatory.
  • Proven approval authority for cases up to $10 million.
  • LOMA Customer Service Certification required.
  • Strong industry knowledge with excellent analytical and problem-solving skills.
  • Ability to adapt to a dynamic underwriting environment.
  • Lead and develop teams while fostering talent growth.
  • Work effectively in team environments with a client-focused approach.

Only those who are qualified will be contacted.

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