Night Audit Supervisor

6 days ago
Remote, Canada Crystal Lodge Full-time

The Crystal Lodge is seeking a Night Supervisor – Hotel to join the team mid-December 2026.

Duties of the position include:

  • Coordinate, assign, and review the daily operational activities of night auditors.
  • Establish overnight work schedules, procedural checklists, and streamline overnight workflows.
  • Train junior night auditors in property management systems (PMS), financial audit practices, hotel safety procedures, and company guest policies.
  • Compile, balance, and verify complex daily revenue documentation, room updates, tax logs, and general ledgers.
  • Resolve escalated work-related problems and manage high-level guest complaints, property claims, or overnight emergencies independently.
  • Prepare and submit end-of-day progress reports, occupancy breakdowns, and financial audit logs directly to senior management.
  • Requisition necessary front office supplies and coordinate basic facility maintenance or repair orders with overnight engineering (housekeeping/maintenance) team.
  • Perform the same duties as the workers supervised during high-volume periods or overnight staffing shortages.

This role requires the supervision of one other employee.

To advance in the recruitment process, you must possess the following:

Education:

  • Completion of secondary school is required. A college diploma or vocational certificate in hotel hospitality management or accounting is a preferred asset.

Experience:

  • Minimum of 1 to 2 years of experience within hotel guest services or night auditing is required. Prior supervisory experience is strongly preferred.

Language:

  • English is the primary required language for this safety-sensitive, front-facing customer role. Other languages are an asset but not required.

Technical Skills:

  • Strong working knowledge of hotel property management systems, such as RDP, Cloudbeds or RoomKey, alongside intermediate skill in spreadsheet application.

Benefits that come with this position are:

  • Dental plan
  • Health care plan
  • Vision care benefits
  • Paramedical services coverage
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