Senior Program Manager, Talent and Capability

Overview Lightspeed is looking for a Senior Program Manager, Talent & Capability. In this role, you will be the internal expert for our core talent processes, defining the strategy for talent management practices—including the company-wide quarterly goal-setting process, performance management, talent reviews, talent planning, promotions, and internal moves—as well as organizational design. You will lead cross‑functional programs and projects across Compensation, People Business Partners, Talent Systems and Insights, and People Operations to drive People & Culture initiatives that directly influence employee performance, internal mobility, and organizational planning across Lightspeed. What You’ll Be Doing Design and roll out a company-wide quarterly goal‑setting process to clarify expectations and align employee work with company priorities. Design and execute the strategy for the annual talent cycle, refreshing the bi‑yearly talent review process to shift focus from assessment to forward‑looking planning, identifying high‑potential employees for promotion and strategic internal mobility. Manage cross‑functional programs that coordinate Compensation, People Business Partners, Talent Systems and Insights, and People Operations teams to ensure alignment and successful delivery of People & Culture objectives. Partner with Talent & Capability Business Partners and People Business Partners to determine the most effective ways to train and enable leaders to participate effectively in talent practices. Determine best practices for organizational design and create an accessible toolkit for People Business Partners to use when partnering with functional leaders. Own the execution and continuous improvement of core talent programs, acting as the primary subject‑matter expert with minimal guidance in complex situations. What You’ll Be Bringing Minimum of 8 years of related experience in Talent Management, Talent Development, HR Program Management, or a related field leading complex, cross‑functional HR programs with multiple stakeholders. Comprehensive knowledge of performance‑management frameworks, methodologies, and current research—including emerging best practices and evidence‑based approaches. Deep experience designing and executing talent review processes and succession‑planning frameworks across various organizational contexts. Strong understanding of organizational‑design principles and best practices tailored to different company stages (startup, scale‑up, enterprise) and maturity levels. Proven expertise in goal‑setting methodologies (OKRs, KPIs, hybrid approaches) and cascading strategy through an organization. Proven track record of successfully implementing and driving adoption of complex, company‑wide talent programs across diverse global teams. Fluency in English is required, as Lightspeed operates globally with employees and clients outside Quebec. What’s in it for you? A flexible work environment that empowers you to do your best work. A culture that celebrates performance. The chance to make an impact in a team that’s large enough for career growth, yet lean enough to make your voice heard. Career‑defining opportunities. Benefits Flexible paid time off and remote work policies. Equity options, because this is your company too. Contributions to your pension plan. Training opportunities to grow your skills and career. Health and wellness credit to feel your best. Time off to volunteer and give back to your community. Interest groups, employee‑led networks, social committees, and sponsored sports teams. Computer purchase program to get your personal MacBook. Enhanced parental leave to support growing families. EEO Statement Lightspeed is a proud equal‑opportunity employer and commits to creating an inclusive, barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities, and accommodations are available on request for candidates participating in all aspects of the selection process. Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world, check out our career page here. Who We Are Powering the businesses that are the backbone of the global economy, Lightspeed’s one‑stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Founded in Montréal, Canada in 2005, Lightspeed is dual‑listed on the NYSE (LSPD) and TSX (LSPD). With teams across North America, Europe, and Asia Pacific, we serve retail, hospitality, and golf businesses in over 100 countries. #J-18808-Ljbffr