PT Member Services Representative
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Location: Niagara Region, ON
Status: Part-Time Permanent, On-Site
This posting is to fill an existing vacancy.
About the Role
This isn't your typical desk job. As a Member Services Representative (MSR), you are the face of CAA Niagara - the first and lasting impression for our members, whether they walk through our doors or call us on the phone.
This is a multi-faceted, fast-paced position where no two days look the same. You'll wear many hats - from sales advisor and customer support specialist to travel insurance consultant - all while staying on the move and adapting to meet the needs of the day. Your ability to connect, adapt, and create exceptional experiences is what makes you a standout.
The hourly wage for this role is $19.74.
Key Responsibilities
- Represent CAA Niagara with professionalism and pride as a brand ambassador.
- Deliver exceptional customer service in person and over the phone, building trust and loyalty with members.
- Assist members with a variety of services, including membership, insurance, travel programs, and savings initiatives.
- Flexibly move between tasks, roles, and locations based on daily operational needs.
- Provide accurate, helpful, and timely information to ensure every member leaves with value.
Qualifications & Skills
- Passionate about providing exceptional customer service
- Tech-savvy, with proficiency in Microsoft applications and other digital tools
- Excellent communication skills, strong multitasking abilities, and attention to detail
- Outgoing, dependable, flexible, and eager to learn
- Able to thrive in a busy, fast-changing work environment
- Availability to work flexible hours, including days, evenings, and weekends
Education & Experience
- Secondary School Diploma preferred
- Experience in customer service, sales, or related roles
- Previous experience in a multi-tasking or fast-paced environment considered an asset
Working Conditions
- Standard office environment with frequent computer use and digital systems
- Occasional work outside regular business hours may be required to meet operational or business needs
What's In It For You
- Growth, training, and development opportunities
- Wellness and Green Living Reimbursement Program
- Participation in the Give Where You Live community program
Interview Process
Our process is designed to provide a full picture of how you would contribute to our team:
- Pre-screening call
- In-person interview
- Background check
- Offer
CAA Niagara does not currently use artificial intelligence in the screening or selection of applicants.
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