Technical Specialist 3
5 days ago
Technical Specialist - Level 3 IT Specialist
Join Startech's StarCare Team
Startech Business Systems Ltd. is seeking a highly skilled Level 3 IT Technical Specialist to join our StarCare Team in Calgary. The ideal candidate will possess deep technical expertise, strong problem-solving abilities, and the confidence to take ownership of complex technical issues. This role requires critical thinking, accountability, and the ability to make sound decisions under pressure.
At Startech, our 40-year legacy is built on providing top-tier IT services to clients who rely on us to design, implement, and maintain their IT infrastructure. We prioritize customer experience over revenue metrics, ensuring fair and strategic solution pricing. All our associates are valued equally, and this position will involve high-level technical problem-solving and management collaboration. Our services extend across Canada, the US, and Europe.
As a Level 3 Technical Specialist , you will work closely with Tier 1 and Tier 2 Technical Analysts, reporting directly to the Technical Services Manager. You will be responsible for addressing advanced technical support issues, providing high-level customer service, and ensuring seamless IT operations for our clients. Professionalism, responsiveness, and strong communication skills are essential.
Key Details:
- Location: Calgary Office, occasional onsite work required
- Work Hours: Monday to Friday, 8:00 AM – 5:00 PM
- Additional Requirements: Occasional after-hours and on-call support (scheduled/reactive)
- Career Growth: Significant opportunities for advancement and profit-sharing plan
Primary Responsibilities:
1. Advanced Technical Problem Solving
- Act as the escalation point for all issues beyond Tier 2 support.
- Take full ownership of complex technical challenges and critical business-impacting situations .
- Provide onsite support when necessary to ensure fast and effective problem resolution.
- Diagnose and resolve hardware, software, networking, and security issues efficiently.
2. Major Change Management & Client Advocacy
- Collaborate with clients, vendors and Team members to plan, deploy, and support IT infrastructure .
- Assess risks and impacts when approving or rejecting change requests.
- Maintain a client-first approach , ensuring IT changes align with business needs.
3. Professional & High-Quality Communication
- Act as a trusted technical advisor , clearly explaining solutions and best practices.
- Communicate major changes and escalations to clients, Team members and stakeholders.
- Maintain comprehensive documentation for all infrastructure changes and troubleshooting processes.
4. Cross-Team & Emergency Support
- Assist with major outages, system failures, and emergency IT events.
- Support the Project Team in the implementation and deployment of new IT systems.
- Continuously upgrade your skills and maintain relevant industry certifications.
Qualifications & Skills:
Technical Expertise:
- Firewalls: FortiGate, Sophos (Site-to-Site VPN, SSLVPN configuration)
- Networking: Fortinet, Ubiquiti UniFi Network Infrastructure
- Windows Server: Active Directory, Group Policy, DNS, DHCP, File Services
- Microsoft 365: Azure, Entra ID Management
- Server Infrastructure: HP and Lenovo Server Administration
- Virtualization: VMware, Hyper-V, Azure Virtual Desktop
- Storage & Database: NAS/SAN, ISCSI, Basic SQL Server Management
Professional Skills:
- Minimum 3-5 years of experience in a Senior or Level 3 IT Support role.
- Strong analytical, problem-solving, and critical thinking skills.
- Ability to troubleshoot complex IT issues independently and with a team.
- Excellent written and verbal communication skills.
- Demonstrated experience working in an MSP (Managed Services Provider) environment is an asset.
Certifications (Required & Preferred):
- Required: Microsoft MS-900 and AZ-900 (or willingness to obtain within 6 months).
- Preferred: Microsoft Certifications (e.g. AZ-500, AZ-800/801, MD-102), CompTIA (Network+, Server+, Cloud+), CCNA, ITIL Foundation.
Additional Assets:
- 5+ years of Canadian IT experience preferred.
- Degree or diploma in Computer Science, Information Technology, or related field .
- Proven ability to work independently and in a collaborative team environment .
Why Work at Startech?
- Competitive Salary & Benefits Package
- Health & Wellness Program: Shared-cost fitness allowance for a gym of your choice.
- Professional Development: We support your career growth with training and certification guidance and assistance.
- Work-Life Balance: A supportive work culture with opportunities for growth and leadership .
- Inclusive Team Environment: Join a team that values collaboration, diversity, and innovation.
- Social & Networking Events: Work with a great team and enjoy events that foster community and fun.
About Startech Business Systems Ltd.
Startech is a leading IT Managed Services Provider with operations in Calgary, Edmonton, and EU . We are dedicated to delivering world-class IT solutions while fostering a collaborative and client-first culture. Our mission is to ensure that every client experiences exceptional, reliable, and forward-thinking IT support .
If you are a technical expert with a passion for solving complex IT challenges, we want to hear from you. Apply today and become a valued member of the StarCare Team
How to Apply: Send your resume and cover letter to , we would love to engage with all applicants, regretfully that is not possible, only candidates that meet and exceed our expectations will be contacted.
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