Manager of Client Solutions at Mackenzie

Drive client service excellence with Mackenzie Investments as the Manager of Client Solutions. This dynamic role focuses on developing high-performing teams while optimizing processes within a hybrid work environment.
Mackenzie Investments is on the lookout for an inspiring Manager to lead the Strategic Charitable Giving Foundation (SCGF) team. You will focus on coaching, developing talent, and enhancing productivity across your team. Your role entails ensuring smooth workflow, efficient operations, and a robust client experience while supporting individual growth and strategic initiatives.
Key Responsibilities:
• Lead and coach administration teams to exceed performance goals
• Collaborate with partners to identify process optimization opportunities
• Monitor departmental goals and evaluate productivity metrics
• Develop strategic plans to enhance client experience
• Participate in recruitment and onboarding of new employees
Requirements:
• 5+ years in a client service-focused role
• Proven leadership in managing high-performing teams
• Strong relationship management skills across departments
• Detail-oriented with results-focused mindset
• Ability to problem solve in a fast-paced setting
Utilize your leadership skills and client-focused mindset to elevate the service experience at Mackenzie Investments.
#J-18808-Ljbffr