PetSmart Retail Customer Service Lead
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Lead pet parent service at PetSmart while guiding associates, supporting store standards, and handling customer-focused retail operations. Full-time availability is required, including evenings, weekends, and holidays as needed.
The Retail Customer Service Lead, also called Experience Lead, supports PetSmart’s vision, mission, values, and strategy. You will drive loyalty, promotions, and pet parent interactions while helping achieve targeted results. The position includes associate development, store safety, cleanliness, merchandising, and engagement.
Key Responsibilities:
- Provide exceptional pet parent service in store, online, and by telephone
- Guide associates as Leader on Duty when needed
- Train, onboard, mentor, coach, and provide performance feedback
- Coordinate adoption, veterinary partnership, and Shot Clinic events
- Maintain safety, cleanliness, merchandising, and brand standards
Requirements:
- Two or more years of customer-focused retail experience
- Leadership experience preferred
- Full-time availability with flexible evening, weekend, and holiday scheduling
- Computer application proficiency and strong communication skills
- Organizational skills, composure under pressure, and attention to detail
Bring retail leadership, pet parent service, and associate development skills to PetSmart’s customer-focused store experience.
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