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Client Representative, Resolution Representative
22 hours ago
Req Id: Overview At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences. We provide a supportive and inclusive community where all team members can succeed. Through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making everyday connections better for people as they connect, work, learn and play. Join us. You belong at Bell. In Field Services you will be part of the frontline team that delivers our services to consumers and businesses across Canada. Every day, you’ll inspire others by providing the best customer experience as you install, repair and maintain Bell’s services and network for our residential and business customers. At Bell, you’ll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services. The Hiring Department Name And Description Of The Hiring Department The Resolution Representative treats mobility tickets escalation and reply through emails to senders from different groups that require highly experienced technical support knowledge with their Mobility service. Responsible to interpret the nature of the customer’s technical problem and help resolve the issues over the phone through various technical troubleshooting steps. The Resolution Representative is also responsible to enhance the customer experience and services that would improve service performance for the customer. Job Duties / Accountabilities Respond to client requests/inquiries and ensure complete resolution of customer issues in a queue environment Search historical data for previous calls / tickets Navigate computer systems to track calls, gather information and effectively resolve customer issues or queries Collaborate with other team members and network teams to resolve customer issues via tickets, email, memos, etc. Use of advanced network tools Identify specific coaching and training opportunities Essential Qualifications / Competencies Knowledge of English and French required In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada You have experience working in a call center or in customer service (preferably for people who have held technical support positions) Ability to multitask and a fast learner Thrive in an exciting and fast-paced nature of working in a technical support environment Passionate about being an advocate for the customer and willing to go the extra mile You are not someone who gets easily flustered when handling many tasks at once You are a natural listener and always thinking of the customer Strong troubleshooting and problem-solving skills Have a collaborative spirit Provide recommendations regarding the process, able to accomplish deep dive inquiries Working Conditions Hours of operation are from 8:00 AM – 7:00 PM / 5 days a week Have flexibility to work overtime based on the business need of the department You need to be available 37.5 hours per week every week Adequate knowledge of French is required for positions in Quebec. Additional Information Position Type: Union Job Status: Regular - Full Time Job Location: Canada : Quebec : Montreal Work Arrangement: Remote Application Deadline: 01/26/2026 For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs. Please apply directly online to be considered for this role. Applications through email will not be accepted. We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you\'ll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you\'ll enjoy a 35% discount on our services and access exclusive offers from our partners. At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong. Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us. Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information. Created: Canada, QC, Montreal Bell, one of Canada\'s Top 100 Employers. #J-18808-Ljbffr
