Implementation Consultant
3 weeks ago
Join to apply for the Implementation Consultant role at ada CX Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We raise a new standard of quality service at scale, enabling enterprise companies to deliver experiences that people love—instant, proactive, personalized, and effortless. The Role As an Implementation Consultant (internally known as Professional Services Consultant), you will lead enterprise customers through the entire onboarding and implementation journey—from post‑sale through launch. You’ll serve as a technical partner and strategic advisor, helping clients design scalable solutions, integrate Ada's platform into their ecosystem, and realize value quickly. Responsibilities Own end‑to‑end delivery of client implementations, from kickoff through go‑live, ensuring high quality and alignment with client objectives. Collaborate with clients to understand goals and technical environment, translating these into actionable implementation plans and tailored automation solutions. Provide strategic guidance on leveraging Ada, designing scalable user journeys and automation strategies. Design and configure logic‑based workflows, including Generative AI experiences tailored to client business objectives. Implement integrations with client systems (CRMs, eCommerce platforms, authentication providers, custom APIs) to enable automation and personalization. Test and refine GenAI responses, ensuring quality, consistency, and alignment with project goals. Coordinate with stakeholder and internal teams, manage project milestones, address blockers, and ensure seamless implementation. Provide training and supporting documentation to enable successful adoption and long‑term management of the Ada platform. Collaborate with Product and Engineering to share insights and help shape product direction. Qualifications 3+ years of experience in implementation consulting, professional services, or a related field, preferably within a SaaS environment. Strong technical aptitude with working knowledge of APIs, data flow troubleshooting, and effective communication across stakeholders. Solid understanding of SaaS ecosystems, experience integrating tools like Shopify, Salesforce, Zendesk, or HubSpot. Excellent communication and relationship‑building skills, able to explain technical concepts to non‑technical audiences and influence VP‑level stakeholders. Strong understanding of logic‑based workflows, design and troubleshoot decision trees and automation flows. Comfort operating in ambiguity, solving complex problems, and staying on track amidst shifting priorities. Curious, resilient mindset, driven by action and continuous learning. Bonus: Knowledge and experience implementing Generative AI solutions or CX automation tools. Benefits & Perks Unlimited Vacation Comprehensive benefits: health, dental, vision, travel, and life insurance Wellness account Employee & Family Assistance Plan Flexible work schedule; remote‑first with local hub options Learning & Development budget Cutting‑edge AI tools and access to LLMs The above benefits apply to full‑time permanent employees. Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications closely match the requirements of the position. #J-18808-Ljbffr
-
Implementation Consultant
2 weeks ago
, , Canada Trapeze Group Full timeGroup Talent Partner @ Modaxo | Division of Constellation Software Position: Implementation Consultant Job Profile: Implementation Specialist / Technical Product Specialist Compensation Range Current Vacancy: Yes This Job Posting is for a current vacancy within our organization. AI tools will not be used at any stage of the screening, assessing or selection...
-
Implementation Consultant
2 weeks ago
, , Canada Visier Inc. Full timeJoin to apply for the Implementation Consultant role at Visier Inc. Join to apply for the Implementation Consultant role at Visier Inc. Visier gives organizations a Workforce AI Edge : a set of AI-powered capabilities that help leaders understand the relationship between people and work, elevate the productivity of their employees, and win by adapting to...
-
Implementation Consultant
2 weeks ago
, , Canada Visier Solutions Inc Full timeVisier gives organizations a Workforce AI Edge: a set of AI-powered capabilities that help leaders understand the relationship between people and work, elevate the productivity of their employees, and win by adapting to change faster. We're a global leader in AI-powered people analytics, workforce planning, and compensation management solutions. All Visier...
-
Implementation Consultant
4 weeks ago
Canada Trapeze Group Full timeTrapeze Software Inc is part of Modaxo’s transit portfolio, and an operating group of Constellation Software Inc. We design and deploy best-in class technologies like enterprise asset management, workforce management, mobility solutions, and more for public transportation agencies. Our technology helps our customers find new ways to increase ridership,...
-
Implementation Consultant
4 weeks ago
Canada Trapeze Group Full timeTrapeze Software Inc is part of Modaxo’s transit portfolio, and an operating group of Constellation Software Inc. We design and deploy best-in class technologies like enterprise asset management, workforce management, mobility solutions, and more for public transportation agencies. Our technology helps our customers find new ways to increase ridership,...
-
Implementation Consultant
4 weeks ago
Canada Trapeze Group Full timeTrapeze Software Inc is part of Modaxo’s transit portfolio, and an operating group of Constellation Software Inc. We design and deploy best-in class technologies like enterprise asset management, workforce management, mobility solutions, and more for public transportation agencies. Our technology helps our customers find new ways to increase ridership,...
-
Implementation Consultant
4 weeks ago
Canada Trapeze Group Full timeTrapeze Software Inc is part of Modaxo’s transit portfolio, and an operating group of Constellation Software Inc. We design and deploy best-in class technologies like enterprise asset management, workforce management, mobility solutions, and more for public transportation agencies. Our technology helps our customers find new ways to increase ridership,...
-
Implementation Consultant
2 weeks ago
Remote - Canada Ada Full timeAbout UsAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.Ada is an AI transformation platform and...
-
Implementation Consultant
1 week ago
Remote - Canada Ada Full timeAbout UsAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.Ada is an AI transformation platform and...
-
Implementation Consultant
1 day ago
Remote - Canada Ada Full timeAbout UsAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.Ada is an AI transformation platform and...
