Implementation Consultant
6 days ago
Join to apply for the Implementation Consultant role at ada CX Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We raise a new standard of quality service at scale, enabling enterprise companies to deliver experiences that people love—instant, proactive, personalized, and effortless. The Role As an Implementation Consultant (internally known as Professional Services Consultant), you will lead enterprise customers through the entire onboarding and implementation journey—from post‑sale through launch. You’ll serve as a technical partner and strategic advisor, helping clients design scalable solutions, integrate Ada's platform into their ecosystem, and realize value quickly. Responsibilities Own end‑to‑end delivery of client implementations, from kickoff through go‑live, ensuring high quality and alignment with client objectives. Collaborate with clients to understand goals and technical environment, translating these into actionable implementation plans and tailored automation solutions. Provide strategic guidance on leveraging Ada, designing scalable user journeys and automation strategies. Design and configure logic‑based workflows, including Generative AI experiences tailored to client business objectives. Implement integrations with client systems (CRMs, eCommerce platforms, authentication providers, custom APIs) to enable automation and personalization. Test and refine GenAI responses, ensuring quality, consistency, and alignment with project goals. Coordinate with stakeholder and internal teams, manage project milestones, address blockers, and ensure seamless implementation. Provide training and supporting documentation to enable successful adoption and long‑term management of the Ada platform. Collaborate with Product and Engineering to share insights and help shape product direction. Qualifications 3+ years of experience in implementation consulting, professional services, or a related field, preferably within a SaaS environment. Strong technical aptitude with working knowledge of APIs, data flow troubleshooting, and effective communication across stakeholders. Solid understanding of SaaS ecosystems, experience integrating tools like Shopify, Salesforce, Zendesk, or HubSpot. Excellent communication and relationship‑building skills, able to explain technical concepts to non‑technical audiences and influence VP‑level stakeholders. Strong understanding of logic‑based workflows, design and troubleshoot decision trees and automation flows. Comfort operating in ambiguity, solving complex problems, and staying on track amidst shifting priorities. Curious, resilient mindset, driven by action and continuous learning. Bonus: Knowledge and experience implementing Generative AI solutions or CX automation tools. Benefits & Perks Unlimited Vacation Comprehensive benefits: health, dental, vision, travel, and life insurance Wellness account Employee & Family Assistance Plan Flexible work schedule; remote‑first with local hub options Learning & Development budget Cutting‑edge AI tools and access to LLMs The above benefits apply to full‑time permanent employees. Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications closely match the requirements of the position. #J-18808-Ljbffr
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Implementation Consultant
3 weeks ago
, , Canada Prophix Software, Inc. Full timeProphix is a fast-growing global leader in financial performance management. Ambitious finance teams use Prophix One † , our Financial Performance Platform, to improve the speed and accuracy of their decision-making with a harmonized user experience, stepping confidently into the next generation of finance. Headquartered in Etobicoke, Ontario with offices...
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Implementation Consultant
1 day ago
, , Canada Clariti Cloud Inc. Full timeJoin our mission to provide governments with exceptional experiences so they can do the same for their communities! What do we do? We empower governments to deliver exceptional citizen experiences. Check out our ‘About Us’ page for a deep dive into our product and what makes us exceptional. Reporting to the Professional Services Manager , the...
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Dayforce Implementation Consultant
2 weeks ago
Canada Procom Full timeDayforce Implementation Consultant On behalf of our client, Procom is seeking Dayforce implementation consultants for Payroll and WFM, to support a 1-year, remote work contract. Responsibilities Implementation Support -Assist in configuring and implementing the Dayforce Payroll module based on client requirements. -Collaborate with senior consultants and...
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Dayforce Implementation Consultant
3 weeks ago
Canada Procom Full timeDayforce Implementation Consultant On behalf of our client, Procom is seeking Dayforce implementation consultants for Payroll and WFM, to support a 1-year, remote work contract. Responsibilities Implementation Support -Assist in configuring and implementing the Dayforce Payroll module based on client requirements. -Collaborate with senior consultants...
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Dayforce Implementation Consultant
3 weeks ago
Canada Procom Full timeDayforce Implementation Consultant On behalf of our client, Procom is seeking Dayforce implementation consultants for Payroll and WFM, to support a 1-year, remote work contract. Responsibilities Implementation Support -Assist in configuring and implementing the Dayforce Payroll module based on client requirements. -Collaborate with senior consultants and...
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Dayforce Implementation Consultant
3 weeks ago
Canada Procom Full timeDayforce Implementation Consultant On behalf of our client, Procom is seeking Dayforce implementation consultants for Payroll and WFM, to support a 1-year, remote work contract. Responsibilities Implementation Support -Assist in configuring and implementing the Dayforce Payroll module based on client requirements. -Collaborate with senior consultants and...
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Dayforce Implementation Consultant
3 weeks ago
Canada Procom Full timeDayforce Implementation Consultant On behalf of our client, Procom is seeking Dayforce implementation consultants for Payroll and WFM, to support a 1-year, remote work contract. Responsibilities Implementation Support -Assist in configuring and implementing the Dayforce Payroll module based on client requirements. -Collaborate with senior consultants and...
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Dayforce Implementation Consultant
2 weeks ago
, , Canada Procom Full timeDayforce Implementation Consultant at Procom On behalf of our client, Procom is seeking Dayforce implementation consultants for Payroll and WFM, to support a 1-year, remote work contract. Responsibilities Assist in configuring and implementing the Dayforce Payroll module based on client requirements. Collaborate with senior consultants and project managers...
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Implementation Consultant
3 weeks ago
, , Canada Samsara Full timeEmployer Industry: Internet of Things (IoT) Solutions Provider Why consider this job opportunity Salary up to $96,250 CAD Opportunity for career advancement and growth within a rapidly expanding company Flexible working model with options for remote work Competitive total compensation package including health benefits Chance to make a significant impact on...
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Implementation Consultant
1 week ago
Remote - Canada Ada Full time $80,000 - $120,000 per yearThe Role As an Implementation Consultant (internally known as Professional Services Consultant), you will lead enterprise customers through the entire onboarding and implementation journey—starting post-sale and ending with a successful launch. You will serve as both a technical partner and strategic advisor to clients, helping them design scalable...
